Due to the continued success of our window, door, and glass sales throughout the Highlands & Islands, we are looking for a highly motivated Sales Administrator to join our team in Inverness. This position will focus on our trade sales and requires a dedicated professional passionate about providing top-tier service to our customers.

REQUIREMENTS:

• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with CRM systems and order-processing software
• Knowledge of sales principles and customer service practices
• Ability to work independently and as part of a team
• Attention to detail and accuracy in data entry and order processing
• Understanding of the construction industry and trade products (preferred)
• Valid driving licence (as the role may involve occasional travel)

• Customer Interaction: Provide excellent customer service to trade clients via phone, email, and in person. Meet and greet customers in our showroom, maintaining a pleasant and confident manner. Resolve customer queries and complaints promptly and professionally.
• Order Management: Manage and process trade customer orders accurately and efficiently using our computerised systems. Actively promote company products and services to trade customers.
• Showroom Duties: Ensure the showroom is well-presented, maintain brochure stock levels, and perform light cleaning duties.
• Administrative Functions: Support the sales team with various administrative tasks, ensuring all records are accurate and up-to-date. This includes following up on sales leads.
• Sales Support: Communicate effectively about the products and services offered by the company, helping customers make informed decisions.
• Team Collaboration: Work as part of a dynamic team, sharing insights and strategies to improve sales performance.