WHO WE ARE:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

JOB DESCRIPTION: CUSTOMER CARE ADMINISTRATOR

Your role as a customer service administrator is to make sure a customer interaction with our organisation is positive and they should leave feeling heard and satisfied. You will be taking customer phone calls, respond to their inquiries and complaints via various touch points, all the while remaining polite and professional. You should be comfortable corresponding to customers and be passionate about Customer Service, with a ‘Can Do’ positive attitude at all times.

KEY RESPONSIBILITIES

• provide help to customers using our organisation’s products.
• communicate courteously with customers by telephone, email, and other touch points within a set timescale, showing empathy towards customer needs.
• investigate and solve customers’ complaint.
• confidence, patience, politeness, tact, and diplomacy, when dealing with demanding situations
• keep accurate records of discussions or correspondence with customers.
• learn about our organisation’s products or services and keep up to date with changes.
• critical thinking skills
• an ability to work well under pressure.
• to carry out varies ad hoc duties as and when required.
• to escalate potential problems and continual service issues to line manager.
• achieve Targets KPIs set by Customer Care Manager