ABOUT US

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

THE ROLE

Reporting to the Director, Regional Operations, we are seeking a detail-oriented and proactive Sales Administrator to join our growing team. This role will be a generalist but with three critical areas of focus—renewals execution, sales processes and administrative support for the region in fronts such as infrastructure, HR and back office related tasks —ensuring that our clients derive maximum value from our product throughout their entire lifecycle, ultimately leading to successful renewals, and ensuring our offices are operating in compliance with local regulation and our work space is tidy and welcoming.
As part of your role, you will manage the 90-day period leading up to contract renewal. Your focus will be on ensuring timely and accurate execution of renewal contracts. Including customer relationships, quote preparation, alignment and updating, liaising with customers and procurement teams, managing any customer issues or changes to a contract. You will work closely with the Account Manager of an account to execute renewals in a timely manner that is in the customers and Seequent’s best interest.

IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO:

• Supporting on a named set of renewal opportunities with things such as customer engagement, quote preparation, quote and contract updates, customer requested changes, closing renewals with the correct documentation and information.
• Managing the renewal process by addressing any potential obstacles, preparing renewal quotes, and facilitating discussions to ensure contract renewals occur smoothly and on time.
• Ad-hoc administrative tasks and data analysis for the region.
• Manage renewal execution by engaging with Account Management team 90 days before contract end date.
• Verify all renewal quotes are accurate and compliant with both customer requirements and internal policies (e.g., pricing, terms, legal compliance).
• Closing renewals and passing to the licensing team with accurate information that is up to date and avoids the need to return the opportunity from closure review.
• Work closely with key stakeholders in Finance, Commercial as well as the legal and product teams to help manage and optimise processes and workflows related to the region, including around SFL, SAP, licensing platforms and other BSS platforms directly impacting EMEA customers and business activities.

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD HAVE:

• Minimum of 3 years of experience in sales support or administration.
• Experience working and liaising with customers.
• Experience with data analytics and data structure.
• Strong understanding of SaaS business models, customer lifecycle management, and subscription-based revenue generation.
• Proficiency in using Customer Relationship Management (CRM) software, such as Salesforce
• Expertise in using Microsoft Excel and Power BI
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to non-technical stakeholders.