THE COMPANY:

Sephra is a leading brand of ingredients, confectionery and catering equipment, located in Kirkcaldy, Fife, Scotland and Throop, Pennsylvania, USA.
Selling to the food service sector and consumers through several channels, including our own UK distribution business www.CFW.co.uk, E-Commerce websites www.sephra.com and www.sephrausa.com, Amazon UK and USA, Direct, International Distributors, Wholesalers and Major Retailers such as Asda, Morrisons, Tesco, Aldi & Sainsbury.
Our range of products includes Popcorn, Chocolate, Dessert Toppings, Bakery Mixes, Waffle Bakers, Chocolate Fountains, Ice Cream Machines, Crepe Makers, Popcorn Machines, Commercial Donut Makers, and the consumables to support each piece of commercial equipment.

KEY SKILLS REQUIRED:

• Previous sales, sales administration and customer services experience.
• Exceptional customer service skills.
• Experience of working on the telephone and by email.
• Computer literate with a strong working knowledge of Microsoft Word, Excel and Outlook.
• Experience in working with multiple Amazon marketplaces including Vendor, FBA and Seller Fulfilled is desirable but not essential.

We have an exciting opportunity for a Sales Administrator working in our Kirkcaldy headquarters on a permanent full-time basis Monday to Friday supporting our clients, you will be responsible for a range of sales, customer service and administrative tasks including the following:
- Responding to inbound telephone, online webchat and telephone sales & customer service inquiries from our clients.
- Processing of day-to-day sales orders on Netsuite ERP/ CRM system (training will be provided).
- Reaching out via phone and email to existing and previous customers to re-establish and maintain customer relationships with a view to increasing sales.
- Respond to customer service issues with a high level of diplomacy, maintaining correspondence records using our ERP / CRM System.
- Liaising with our third-party logistics providers such as DPD, UPS and DHL.
- Basic fault finding and diagnosis of catering equipment and administration of return process with the repair centre (full training provided).