Germany / Berlin
CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.
Purpose of the role is to provide excellent consumer service, assess consumer needs and provide excellent demonstration to increase consumer satisfaction, brand engagement and conversion during the whole consumer journey. You will work in an international working environment with a global scope

PROFILE OF QUALIFICATION:

• Several years sales experience in luxury, premium retail or juvenile industry
• Relevant education at minimum completed apprenticeship in sales, commercial or similar
• Very good communication skills in German and English, both verbal and written
• Passion and interest in design & fashion
• Energetic and positive attitude
• Flexibility, strong customer focus, hands-on mentality
• Ability and willingness to work flexible hours according to the needs of business
• Proficiency with Microsoft Office & affinity in the usage of POS system
  CYBEX operates globally and has employees from over 29 nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. In addition to a competitive salary, attractive annual leave, and discounts on our products you’ll have the chance to develop your personal profile in an international environment.

• Ensure excellent levels of consumer satisfaction through premium brand experienceBe a consistent role model in consequently increase store performance
• Support implementing actions to build and grow community
• Proactively collaborate productively and respectfully with team members to meet and exceed store goals
• Offer premium after-sales and additional retail services as well as process returns and exchanges to adhere to cash and profit protection
• Proactively engage with clients to build and maintain store community
• Maintain a premium easy-to-shop environment for consumers and comply with store policies and procedures and security standards
• Role model the daily operational, day-to-day goals and priorities assigned by store management
• Proactively identify improvement opportunities and communicate suggestions to store management to drive sales and achieve store KPI targets
• Support Store Management in ensuring excellent stock and cash management