OVERVIEW

As we continue to grow, we are looking for a dynamic, highly driven and focused person who thrives in Sales and can demonstrate their ability in achieving KPI’s. Sales is the first part of the customer journey with Imagine Cruising; therefore, we are looking for an individual who has the passion and skill to provide excellent service to our potential customers and be a proud cruising expert.

SKILLS

• Highly motivated individual who is results orientated, driven to accomplish goals and has a high degree of self-motivation
• Ability to establish rapport with customers and build relationships
• Positive mindset to add to an upbeat and happy working environment
• Can be flexible in approach and able to work evening shifts and weekends
• Good working knowledge of Excel, Word, Outlook and can juggle using different systems.
• Travel industry experience would be beneficial but not essential. Full training will be given to the successful candidate
• Must have experience in a Sales environment, call centre ideally but not essential
  Job Types: Full-time, Permanent
  Pay: £25,000.00 per year

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Referral programme

Schedule:

• Weekend availability

Ability to commute/relocate:

• Swindon SN4 8SY: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Sales: 1 year (preferred)

Work Location: In perso

• To service Inbound Sales Calls and convert from Enquiry to Booking
• Provide excellent customer service, understanding the customer’s needs, building rapport and bringing to life bucket list holidays
• Follow a proven Sales structure and consistently hit KPI’s in conversion rate, margins, data capture and call handling
• Making accurate cost calculations, providing customers with quotations quickly and efficiently
• Produce accurate administration work to complete the booking process
• Follow the call centre compliance guidelines that include adhering to the GDPR and Data protection policies
• Work proactively as part of a small team within a large department of Sales Advisors, bringing positive energy and drive to a fast-moving environment