BACKGROUND:

Lexham Insurance was formed in October 2000 as a specialist moped, scooter and motorcycle insurance broker in the UK. Since its creation, Lexham has continued to grow and has become a leading independent insurance provider.
Expansion has seen Lexham grow its portfolio of products, now offering in excess of 20 different insurance products including exclusive schemes for moped, scooter, motorcycle and motorhome insurance as well as bespoke products in both the motor trade and commercial market.
As part of a group, Lexham partners with Lancaster Gate Assistance Ltd who provide credit hire and FNOL services, CAM Legal Services Ltd a firm of personal injury claim lawyers and LXM Management Ltd who provide financing options.
We’re looking for a Sales Advisor to join our fast-growing team in Diss, Norfolk.

KEY ACCOUNTABILITIES

• Responding to inbound calls and client enquiries with professionalism and expertise.
• Providing insurance quotations and solutions, with a focus on customer satisfaction.
• Offering guidance on our full suite of motor insurance products.
• Ensuring seamless service to build long-term relationships with our clients.
• Ensure compliance with company policies and regulations.
• Communication will be core to your role
• Other critical elements of this role include the ability to prioritise effectively as well as to identify and champion business improvement opportunities, removing any barriers to great performance.
• Build and maintain excellent, value-adding working relationships with immediate colleagues across the Lexham Group to explore new ideas and developments alongside sharing best practice.
• Any other duties commensurate with the level of responsibility of this role.

EXPERIENCE & REQUIREMENTS

• No prior insurance experience is necessary, but strong communication and telephone skills are a must.
• A customer-focused attitude, with attention to detail and the ability to learn quickly.
• Basic English, maths and computer proficiency and a commitment to delivering a high-quality service.
• A proactive, solutions focused team player with excellent interpersonal skills.
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.

This is your chance to make an impact by helping to continuously improve and shape our client’s customer experience and where your contributions will be valued and recognised.
As a Sales Advisor, you’ll be the first point of contact for potential and existing clients, handling a variety of enquiries about vehicle insurance quotations, general insurance queries, and customer service. Your role is crucial in delivering accurate information and ensuring customers receive the best service tailored to their needs.