Sales Advisor at M&S Opticians

Gateshead, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Stock Management, Communication, Rapport Building, Multitasking, Organization, Retail Background, Eyewear Selection, Appointment Scheduling, Contact Lens Fitting, Pre-tests, Sales Targets, Marketing Initiatives

Industry

Retail

Description

About the Role As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives. Key Responsibilities Promote optical and hearing services within the store to drive appointments Maintain accurate customer records and manage stock levels Provide outstanding customer service and handle enquiries professionally Assist patients in selecting frames and lenses suited to their needs and lifestyle Perform basic adjustments and repairs Schedule and confirm patient appointments Support the fitting and dispensing of contact lenses Conduct preliminary pre-tests and measurements Work towards achieving store sales targets Support marketing initiatives and special events About You You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience. Key Requirements Strong background in retail, customer service, or sales Excellent communication and interpersonal skills Detail-oriented with strong organisational abilities Ability to multitask and thrive in a fast-paced setting Commercial awareness and ability to maximise sales opportunities Previous optical or healthcare experience preferred but not required

Responsibilities

The Sales Advisor will be responsible for promoting optical and hearing services within the store to drive appointments while maintaining accurate customer records and managing stock levels. Key duties include providing outstanding customer service, assisting patients with eyewear selection, and supporting contact lens fittings.