RINCIPAL ACCOUNTABILITIESC

ustomer Service/SalesO

• ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.I
• ntroduce selling benefits and various features of merchandise range.M
• aximise sales through detailed product knowledge and add on sales.B
• e knowledgeable about store layout, products and stock availability.D
• eal with customers in a cheerful, polite and efficient way, always considering their needs.H
• andle customer complaints and phone queries tactfully in line with Company Policy.P
• rocess transactions in an efficient and professional manner always adhering to Company Procedures.B
• e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.M
• aintain awareness of sales promotions, incentives and product brochures.B
• e aware of all sales figures, targets and commission on a daily/weekly/period basis.S

tock/MerchandisingP

• rocess deliveries and communicate any discrepancies under and over in an efficient manner.E
• nsure backup stock and stockrooms are kept in order.B
• e knowledgeable of all products (current and new) and selling benefits.A
• ssist in layouts and maintenance of merchandising and internal displays.R
• ead and action relevant Head Office communication.A
• ssist in stock counts as directed by Store Manager.S

ecurityT

• o ensure that any security issues are acted upon where possible and reported to Management.T
• o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.H

ouse KeepingM

• aintain high standards at all times within the branch.E
• nsure that cleaning is carried out daily and look after all fixtures, fittings and stockO

perations /Administrative DutiesH

• andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.E
• nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.O
• pen and close the store following Company Procedures.C
• arry out stock and personnel administration as directed by Management.A

ttendanceT

• o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.I
• f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.I
• f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.A
• ny LOSS of business time must be made up and discussed with manager.T
• o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.T
• o adhere to company attendance policyA

ppearanceM

• aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.H

ealth & SafetyE

• nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.B
• e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.A

dditional ResponsibilitiesT
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OB PURPOSEO

• ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
• P

perations /Administrative DutiesH

• andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.E
• nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.O
• pen and close the store following Company Procedures.C
• arry out stock and personnel administration as directed by Management.