JOB SUMMARY

As a Sales Advisor, you will be responsible for providing exceptional customer experience while driving vehicle sales. You will engage with potential buyers, understand their needs and desires, and present them with vehicles that best suit their lifestyle. Your role is critical in guiding customers through their purchasing process, maintaining strong product knowledge, building relationships, and achieving established sales targets.

QUALIFICATIONS & SKILLS

• At least 3 years of proven experience in automotive sales (luxury automotive brand experience a plus)
• Passion for automobiles
• Valid G Licence with clean abstract
• Valid OMVIC
• Strong communication, interpersonal, and presentation skills
• Self motivated with a results driven approach

• Offer a premium buying experience through exceptional customer service
• Greet and engage customers in a professional and courteous manner
• Ensure all customer interactions align with Volvo’s brand values and service standards
• Practice active listening to understand customer needs and preferences in order to recommend suitable models and features
• Maintain up-to-date knowledge of all Volvo vehicles, trims, features, technologies, and industry trends
• Conduct test drives and explain vehicle performance, technology, and benefits clearly and confidently, tailored to each customer’s needs and lifestyle
• Assist in guiding customers through finance, leasing, and purchasing options
• Utilize social media platforms to showcase vehicles, features, and/or client testimonials
• Build trust with a digital following through consistency and expertise
• Demonstrate advanced knowledge of the brand’s advanced features
• Build and maintain long-term relationships with customers
• Follow up on leads, inquiries, and past customers to drive repeat business
• Provide after-sales support and ensure customer satisfaction
• Consistently meet or exceed monthly and quarterly sales targets and kpis
• Maintain accurate customer records and sales reports in CRM systems