DESCRIPTION

We’re looking for enthusiastic individuals to join our flagship Covent Garden store team and help continue its success! If you’re passionate about customer service, enjoy working in a dynamic environment, and want to be part of a growing company, we want to hear from you!
At Whittard, we’ve been passionate about elevating the tea and coffee experience for our customers since 1886. Are you a tea and coffee enthusiast with a passion for sharing your knowledge with others? Join the Whittard Family today!

QUALIFICATIONS

• Proven ability to work effectively in a team.
• Confidence in engaging customers in meaningful product discussions and providing outstanding service and support.
• A commitment to personal growth and achieving excellence.
• Previous experience in customer-facing roles is desirable but not essential

ABOUT US

Our story began in 1886 when Walter Whittard began selling the finest tea, coffee and hot chocolate in London with the approach to buy the best. Over 138 years later, our never-ending curiosity to find unique blends and distinctive tastes lives on at Whittard. We continue to flourish, and our ambition will always remain the same - to ensure every customer can enjoy their own Whittard moment and make each day more special.
Whittard of Chelsea is an Equal Opportunity Employer. We thrive to be a diverse and an inclusive organisation. We want to be a place where differences are recognised and celebrated, with a workforce that builds teams from all individualities, backgrounds, and experiences.
Together as a Whittard family, we continue to create a culture that encourages, supports, and inspires all our employees to have a voice, to make a positive difference in helping to develop our ambitious brand.
You can find out more about us as a company on our social media pages or head into one of our stores!

RESPONSIBILITIES

• Providing world-class customer service.
• Serving as an ambassador for our premium tea and coffee, guiding customers through our expertly curated selection to find their perfect purchase.
• Consistently achieving daily sales targets.
• Collaborating closely with your team to foster excellent working relationships.
• Managing front-facing duties including operating the till, engaging in customer service, and conducting tastings.
• Handling day-to-day operations such as cleaning, unpacking deliveries, managing stock, and banking duties.
• Leading in-store and on-street tastings to elevate the Whittard product experience.

THE ROLE ITSELF

You will be part of a friendly team in our bustling Covent Garden store. Your role is pivotal in ensuring an unmatched customer service experience that encourages repeat visits. With ongoing store incentives including individual rewards and team benefits, joining Whittard means becoming part of a company that celebrates its team consistently.