AT WHITTARD OF CHELSEA, WE’VE BEEN CURATING EXTRAORDINARY MOMENTS THROUGH TEA, COFFEE, AND HOT CHOCOLATE SINCE 1886. IN OUR FLAGSHIP STORE, WE INVITE CUSTOMERS TO EXPLORE A WORLD OF FLAVOUR, CRAFTSMANSHIP, AND DISCOVERY - AND THAT STARTS WITH OUR PASSIONATE IN-STORE TEAMS.

We’re looking for a Retail Sales Advisor who shares our love of service, storytelling, and exceptional customer experiences. If you bring energy, curiosity, and a warm smile to every interaction, we’d love you on the team.
You’ll need to be available to work a flexible schedule, including weekends, key trading days, and during our opening period. We require availability of a minimum of 4 days a week.

A DAY IN THE LIFE OF A WHITTARD SALES ADVISOR

Whether you’re brewing the perfect sample or sharing your favourite blend, every shift is a chance to create something memorable. You’ll play a key role in making every visit feel personal, inspiring customers to explore, taste, and return again.

You’ll be:

• Customer-Obsessed: Bringing our products to life with enthusiasm and expert knowledge, encouraging customers to taste, learn, and discover.
• Sales-Savvy: Recommending bold new brews or highlighting seasonal gifts, confidently using upselling and cross-selling to boost sales.
• Team-Focused: Collaborating closely with colleagues, sharing knowledge, and supporting new team members. Reading handovers and contributing to a smooth, connected shift.
• Operationally Reliable: Maintaining clean, well-stocked displays and following store opening/closing routines to keep everything running like clockwork.
• Always Curious: Seeking feedback, staying up to date on new products, and looking for ways to improve your own performance and the customer experience.

No two days are quite the same, but every one is grounded in warm welcomes, great conversations, and the magic of a perfectly brewed cup.

WHAT MAKES YOU A GREAT FIT?

We’re looking for someone who thrives in a busy, customer-focused retail environment and takes pride in making every interaction count.

You’ll need:

• A passion for customer service with a friendly, proactive approach
• Confidence using sales skills to enhance the customer experience
• A team-player mindset with great communication skills
• Strong attention to detail when it comes to store standards and operations
• Flexibility to work a range of shifts, including weekends and key trading periods

Retail experience is great—but if you’ve got the passion and positivity, we’ll teach you the rest.

Please refer the Job description for details