Sales Agent D2D at Millicom (Tigo)

Heredia, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Prospecting, Sales Strategy, Needs Assessment, Customer Advising, Work Plan Execution, Client Qualification, Product Knowledge, Policy Compliance, Sales Reporting, Churn Reduction, Post-Sale Service, Upselling, Referral Generation, Customer Issue Resolution, KPI Achievement, Competition Analysis

Industry

Telecommunications

Description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! Apply right now! Sales Agent D2D PRINCIPALES RESPONSABILIDADES / FUNCIONES Visitar y prospectar los potenciales clientes de acuerdo con el cumplimiento de la estrategia comercial y planes de trabajo incluyendo el trasladarse a distintas zonas del país. Detectar y generar necesidades en clientes y prospectos, brindando asesoría efectiva sobre las soluciones que ofrece la empresa. Cumplir con los planes de trabajo establecidos en conjunto con el supervisor de la zona, tanto en horario como en visita a las casas asignadas, entregando directamente la información al prospecto y recolectando la mayor cantidad de información en cada visita. Asegurar que los nuevos clientes cumplan con el perfil y requisitos solicitados, velando porque el cliente posea la capacidad financiera para permanecer con los servicios ofrecidos. Comunicar de manera clara y precisa la información y los precios de los productos y/o servicios comercializados de acuerdo con la oferta comercial vigente. Conocer y cumplir con las políticas y procedimientos de la compañía, así como oferta comercial vigente. Asistir a las reuniones, presenciales y/o virtuales, programadas o cuando sus jefaturas lo requieran. Realizar ventas de calidad y dar seguimiento semanal para asegurar un bajo nivel de Churn alta nueva (desconexión temprana de los clientes). Brindar un servicio de seguimiento postventa a sus clientes, para gestionar el recordatorio pago de facturas. Dar seguimiento a sus clientes para buscar la colocación de servicios adicionales y generar referidos. Direccionar las consultas de los clientes a las áreas pertinentes, logrando una mejora en el servicio y satisfacción al cliente. Cumplir con los indicadores (KPI´s) y metas comerciales que la compañía defina, tanto mensuales como anuales. Analizar, documentar y comunicar al supervisor inmediato información sobre la competencia. Reportar diariamente sus ventas a su supervisor inmediato y atender sus solicitudes en tiempo. Enviar y actualizar vía WhatsApp su ubicación diariamente en tiempo real durante su jornada laboral, esto desde el dispositivo y sin que la compañía les brinda, cada vez que su jefatura lo solicite. Identificar proactivamente zonas y/o actividades con afluencia de personas con el fin de asegurar la continuidad del plan de trabajo, siempre con la revisión previa del supervisor. Hacer en tiempo y forma los diferentes cursos y capacitaciones que la compañía le asigne. Seguimiento de casos técnicos para asegurar la resolución de estos, tales como consultas en sistema y visita en campo o alguna otra que se requiera. Resolución en tiempo y forma de los casos administrativos tales como suspendidas, rechazadas o tickets. We are a regional brand, with a presence in 15 countries in Latin America and Africa, in which we offer internet services, cable television, fixed telephony, among others. At the Latin American level, Tigo operates in Costa Rica, Guatemala, El Salvador, Honduras, Nicaragua, Panama, Colombia, Bolivia and Paraguay. Tigo has been present in Costa Rica since 1982 under the name Cable Color and it in 2012 we transformed into what is today our Tigo brand, and we became part of Millicom International S.A (MIC). Our purpose is to build the digital networks that connect people, improve lives and develop communities. Through these digital networks we create connections that drive business success, open doors to knowledge and contribute to increasing productivity in the markets and communities where we operate. Always leading responsibly, fostering an environment in which our work team, clients and communities are our center The values that identify us and unite us as One Only Tigo are defined by our Sangre Tigo culture, which makes us feel proud of our company, its history and always leads us to act with integrity, making things happen the way correct and giving 1000% for our clients. Through all our actions we seek innovation, we work as a team and value our differences, creating an inclusive environment where Together We All Win. We invite you to live our Tigo Blood as part of our Tigo Costa Rica team Start now and find out about the job opportunities we have for you !! Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. About us At Millicom (Tigo) we work together with a purpose: we build digital highways that connect people, improve lives and develop communities. Through connectivity and digital services, we give access to the digital world to more than 45 million people and thousands of companies, building a prosperous future. At the center of our purpose are more than 19 thousand employees who live our 'Tigo Blood' every day, that passion that moves us to give 1,000% for our customers. They are the soul of Tigo. Whether you are looking for your first work experience or want to continue developing your professional potential, we invite you to join our team! Tigo is where the brave build the future. We want to do it with Tigo!

Responsibilities

The Sales Agent D2D is responsible for visiting and prospecting potential clients nationwide according to the commercial strategy, detecting needs, and providing effective advice on company solutions. Key duties include meeting established work plans, ensuring new clients meet financial requirements, and achieving defined commercial KPIs and sales targets.