Piper Companies is looking for a Sales Agent Supervisor to join an insurance provider based out of Frederick, MD. This is a direct hire opportunity, requiring the candidate to go onsite 3 times a week.

Essential Duties of the Sales Agent Supervisor:

• Responsible for supporting the Senior Manager in the day-to-day management of the D2C Sales Team and optimization of work flow processes
• Listen to calling sessions by agents, managers and case manager team for review and provide appropriate weekly coaching sessions
• Ensure that the D2C Sales Team adheres to strict life insurance licensing and appointment criteria across 50 states by managing daily data checks
• Partner with D2C Call Center Manager and marketing team to identify opportunities to improve the technology, data analytics and processes

Qualifications of the Sales Agent Supervisor:

• High school diploma or equivalent
• 3+ years managing customer service teams in contact center sales
• Proven track record of successful sales achievement and prescribed sales targets
• LOMA courses 281, 291, ALMI preferred

• Proficient in MS Office (Word, Excel, PowerPoint)

  Compensation for the Sales Agent Supervisor:

• $75,000 - $95,000 (depending on experience)

• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, sick Leave as required by law

This job opens for applications on 8/3/25. Applications for this job will be accepted for at least 30 days from the posting date

• Responsible for supporting the Senior Manager in the day-to-day management of the D2C Sales Team and optimization of work flow processes
• Listen to calling sessions by agents, managers and case manager team for review and provide appropriate weekly coaching sessions
• Ensure that the D2C Sales Team adheres to strict life insurance licensing and appointment criteria across 50 states by managing daily data checks
• Partner with D2C Call Center Manager and marketing team to identify opportunities to improve the technology, data analytics and processe