Sales Analysis & Process Integration Manager at Brandon & Clark Inc

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Quoting and Order Processing, Sales Coordination, Operational Efficiency, Quality Improvement, Cross-Department Coordination, Data Collection, Data Validation, Data Modeling, KPI Tracking, Root Cause Analysis, Forecasting, Capacity Planning, Analytical Thinking, Communication Skills, Collaboration

Industry

Industrial Machinery Manufacturing

Description

Sales Process Functions Customer Relationship Management * Understand new and existing customer accounts, focusing on smooth communication from quote to delivery. * Understand follow up on service work orders, equipment sales, and customer satisfaction. Quoting and Order Processing * Understand how to prepare accurate quotes for electrical products, motor sales & repairs, transformer sales & repairs and service contracts. * Understand process to coordinate with purchasing and engineering departments to ensure product availability and compliance with specifications. * Understand how to track and expedite orders through completion and delivery. Sales Coordination * Support the outside sales team by handling administrative tasks, proposal documentation, and lead follow-ups. * Schedule client visits, product demonstrations, and service consultations for Sales Team. * Maintain CRM data and assist with performance reporting for management on an as needed basis. Process Development Functions Operational Efficiency * Evaluate current workflows in the service, repair, and sales divisions to identify process bottlenecks. * Develop and document standard operating procedures (SOPs) for consistency across departments. * Develop curriculum to introduce to Sales team for training consistency to include onboarding new employees and customers. * Introduce automation tools or software to streamline reporting, quoting, and customer communication. Quality and Performance Improvement * Collaborate with management to set KPIs (e.g., turnaround time, quote accuracy, customer response rate, pipeline, funnel maintenance, etc). * Analyze metrics and recommend improvements for operational efficiency. * Assist in training staff on new systems or improved workflows. Cross-Department Coordination * Develop communication path to serve as a bridge between sales and operations to align process improvements with customer needs. * Develop communication workflow between field service teams, repair shop, and corporate offices. Analytical / Data Functions Data Collection, Validation & Modeling · Gather data from multiple systems (CRM, ERP, shop data, service logs). · Cleanse, validate, and consolidate datasets for analysis. · Build financial or operational models (e.g. cost models, lead time forecasts, utilization). KPI & Metric Definition & Tracking · Define key performance indicators aligned with company goals (e.g. on-time delivery, quote accuracy, utilization, margin). · Monitor and report on KPIs regularly (weekly, monthly, quarterly). · Raise alerts when thresholds are breached and recommend interventions. Root Cause & Trend Analysis · Use quantitative methods (e.g. variance analysis, regression, process control charts) to identify causes of deviations or poor performance. · Spot trends (e.g. increasing repair turnaround time, quotes lost to pricing, recurring rework). · Propose action plans based on analytical insights. Forecasting & Capacity Planning · Utilize CRM to help predict future demand for repair, equipment sales, field service, and controls projects. · Assist Sales in resource planning (staffing, tooling, inventory). · Model “what-if” scenarios to support decision-making. Skills and Qualifications * Proficiency with software systems and functional integration across Sales team. * Excellent communication, analytical thinking, and documentation skills. * Ability to work collaboratively with Sales team, technical teams and clients.

Responsibilities

The Sales Analysis & Process Integration Manager will oversee sales process functions, ensuring effective communication with customers and supporting the sales team. Additionally, they will evaluate workflows and develop standard operating procedures to enhance operational efficiency.