WHO WE ARE

At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

Join a team that’s driving growth in the mortgage broker industry. As a Sales & Broker Support Specialist, you’ll play a key role in strengthening relationships with brokers and aggregators, supporting our Relationship Managers and Business Development team. Here’s what your day might look like:

• Team collaboration: Work closely with our Manila Relationship Management team to triage broker queues and ensure brokers get timely, effective support.
• Broker engagement: Handle inbound and outbound enquiries across a diverse product range including Residential, Commercial, SMSF, Construction, Alt Doc, and Personal Loans, delivering responses within expected timeframes.
• Tailored solutions: Respond to complex scenarios via email, offering clear, customised guidance that helps brokers move forward with confidence.
• Service excellence: Maintain high-quality service while consistently meeting SLA response times.
• Smart quoting: Use Pepper Money’s tools and systems to generate detailed scenario quotes that support informed broker decision-making.
• CRM mastery: Accurately capture broker interactions in our CRM to ensure visibility and continuity across the team.
• Strategic thinking: Apply creative, outside-the-box thinking to help brokers structure deals that align with our credit appetite.