ABOUT CUSTOM LABELS:

Custom Labels Ltd is one of the UK’s leading manufacturers of Asset Labels, Graphics Overlays, Equipment Labels and Tags. Our core focus is on the production of high-quality durable labels, which can involve the processing of complex variable data for our clients (such as barcode or QR codes). We sell to customers across the UK and worldwide.
We were first established in 1997, and have grown significantly in capability ever since. Over the last 6-7 years alone our business has doubled in size, as we have professionalised and won clients who choose to return to us. We now serve a vast range of customers, including SME businesses across all industries, as well as NHS, Schools and Universities. We also work with some of the largest, and most recognisable companies in the world. Although we are a small team of 15, we pack a mighty punch in terms of expertise and team spirit.
Quality standards are key to our approach, and we have developed processes to get customer orders right the first time, rather than prioritising a high-volume, next day, lower quality culture. We support this in a number of ways: by valuing our team and teamwork, by taking exceptional pride in our work, by doing the right - rather than easy -thing, and by valuing technical expertise. We also hold both ISO9001 and ISO14001 quality certifications, helping us address our environmental performance and meet customer needs (our Reviews.io rating is 4.8*). That said, our attention to working well is a journey rather than a destination, and we are continually seeking to incrementally improve, and value team member input highly.

YOUR EXPERIENCE:

We are open to the right candidate and welcome a variety of experience levels, including those wishing to take the next steps in their career, and further their business understanding. That said, you will likely have some existing commercial or sales experience, and be able to demonstrate a firm appreciation of commercial decision making in a small business environment. You will need to be comfortable in providing leadership to team members, which will involve considerate communication backed by a calm and clear sense of purpose. You will either have direct experience of this, or well-formed perspective of how to tackle the challenges involved.
You will have experience of office processes and have a high attention to detail with great organisational skills. You will need to be, or become, proficient with Microsoft (excel, outlook), and able to learn new IT systems (such as our inhouse ERP system called Label Traxx)
Above all, you’ll be great person to work with; willing to help others out, willing to own mistakes (which we can all make) and willing to ask for help. We’re a relatively small team, and every person is important.

SALES AND BUSINESS SUPPORT MANAGER - ROLE OVERVIEW:

As a result of sustained growth, Custom Labels Ltd is now seeking a motivated Sales and Business Support Manager to join its team. Note that the proposed start date for this role is expected to be no earlier than April 2025.
The successful candidate will help us develop relationships with new customers, as well as strengthen and deepen those with existing clients. This will involve inspiring and managing a small team to meet agreed objectives, as well as helping to build our organisational infrastructure, intelligence, and customer knowledge base.
Importantly, the role will also involve taking on broader office management responsibilities, allowing the right candidate an unparalleled opportunity to develop a senior level of business insight over time. This includes oversight of all order processing, accounts and sales roles.
The manager will embrace our culture and business strategy, which is one of Quality over Quantity. We aim to continue our growth in a purposeful manner, by identifying and satisfying customer needs, rather than seeking scale at any cost or quality. Our ambition is to learn from our mistakes each day, and to chase better.
If you would like to be part of a growing and innovating business that cares for its team and its local community, we would like to hear from you. We plan and to meet with interested candidates from the New Year 2025.
https://www.customlabels.co.uk

SALES AND BUSINESS SUPPORT MANAGER - RESPONSIBILITIES:

Key responsibilities are listed below. Given the breadth of the role, rather than expecting immediate impact across all areas, we would expect the successful candidate to incrementally build strength, and would be supported in doing so:

• Developing and implementing successful sales strategies in line with the company’s goals. This would include organizing and acting on data driven analysis to 1) protect and build on repeat sales to our current customer base 2) capture cross selling opportunities, and 3) target new customers and areas of business in the most efficient manner.
• Closely overseeing the sales teams’ day-to-day activities to ensure agreed procedures are followed. This is to ensure that correct pricing and profitability levels are maintained, but also to make certain that the agreed ISO certified processes are being followed in every employee’s workflow.
• Coaching, monitoring and improving the performance of mainly the sales team, but also all members of the office team. You would effectively be overseeing 4 personnel: 2x sales, 1x order processing and 1x accounts.
• Office management responsibilities, which will mean understanding and ultimately “Owning” all processes in our office, from our ERP system to Sage and even our ISO accreditation. The successful candidate will need to be able to cover all key office roles when needed during holiday/sickness periods – this is a key part of the role and is vital for an SME like ours.
• Taking responsibility for certain areas of our ISO 9001 and 14001 accreditation documents.
• Looking after and improving all office processes for increased quality & efficiency; limiting mistakes and improving service levels.
• Collaboratively working towards achieving targeted sales growth – the candidate will be required to lead by example and perform some outbound sales work themselves. Evidence of a track record of winning business and commercial thinking will be important.
• Dealing directly and maintaining a strong relationship with a handful of our key customer accounts. Develop a strong commercial understanding, relative to our business, to be able to identify new markets and ideas for the business to explore.
• Work towards incorporating sales data, performance targets and other key data into our operations – to feed in to the sales team, Managing Director and business owner.
• Working closely with our Production Manager and Managing Director to ensure that quality levels and profitability levels are maintained.
• Over time to suggest and implement improvements to our systems/processes, as well as encouraging an environment in which our team directly contributes to improvement suggestions.
• Always uphold our key values in every decision that we make: Caring, All as One, Right Not Easy, Expert Not Average.