We’re Houst – a professional property management service on a mission to make hosting hassle-free through technology and innovation. Since launching in 2015, we’ve partnered with thousands of hosts, helping them maximise earnings while providing guests with great stays. We now operate in over 20 cities worldwide, from Auckland to Lisbon, and continue to grow rapidly. From holidaymakers to full-time landlords, host success is at the heart of what we do.
As a Sales and Client Success Executive, you will manage the end-to-end relationship with our hosts – from the first point of contact through to onboarding, ongoing management, and performance optimisation. You will combine sales activity (qualifying leads and pitching Houst’s services) with client success responsibilities, ensuring our hosts have a smooth onboarding experience, achieve strong performance, and remain satisfied with our service. The role requires excellent communication, problem-solving skills, and the ability to work collaboratively with multiple teams.

REQUIREMENTS

• Ideally some experience in customer service, account management, or sales.
• Comfortable working with CRMs and data analysis tools.
• Confidence in decision-making, proactive approach, and ownership of work.
• You must have the legal right to work in Australia, be based in Melbourne, and be willing to travel to properties as required. Please note that this role does not offer visa sponsorship.