Sales and Customer Service Advisor - Service coordinator

at  Recare Limited

Recare are a small family run business based in Oxfordshire and are proudly recognized as one of the most respected mobility and rehabilitation specialists for adults and children in the UK. We supply quality mobility and rehabilitation equipment that enhances independence and comfort for disabled individuals right across the country. Our team of caring healthcare and technical professionals offer extensive expertise focused on delivering the best outcomes for our customers.
Working as part of a small team you will help provide valuable support to customers and sales consultants within the business. The team work together to ensure an efficient process flow from first contact through to completion.

Day to day work will include:

• Managing the workshop and engineers’ diaries
• Helping to set up new service record system and implementing process for ongoing record keeping
• Proactively booking appointments for onsite and in-house services
• Receiving incoming calls and greeting customers for workshop appointments
• Maintaining regular communication with the workshop team
• Raising quotes, sales orders and purchase orders as required. Ensuring all are raised in a timely manner
• Ensuring all service and call out appointments are invoiced on completion and payment status is accurately recorded
• Ensuring that all enquiries are communicated and followed through as appropriate
• Taking card payments by phone and processing orders once payment received
• Other ad-hoc tasks as required·

Key requirements for the role:

• Good attention to detail
• Self motivated and driven to deliver the best possible service
• Able to communicate easily with customers face to face, by phone and on email
• Strong organizational skills to be able to manage a variety of tasks and meet deadlines
• Able to work effectively as part of a team and liaise with colleagues throughout the business
• A flexible approach to tasks and adaptable to change

The role is based in our offices in Long Hanborough, Oxfordshire. The full time role is 40 hours per week, Monday to Friday but we will also accept applications for a part time role of at least 20 hours per week. Free parking is provided and the location is easily accessible from Witney, Oxford, Woodstock and surrounding areas.
Job Types: Full-time, Part-time
Pay: £24,000.00-£26,000.00 per year
Expected hours: 20 – 40 per week

Benefits:

• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Long Hanborough, OX29 8LJ: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 5 years (preferred)
• working in an office: 2 years (required)

Work Location: In perso

• Good attention to detail
• Self motivated and driven to deliver the best possible service
• Able to communicate easily with customers face to face, by phone and on email
• Strong organizational skills to be able to manage a variety of tasks and meet deadlines
• Able to work effectively as part of a team and liaise with colleagues throughout the business
• A flexible approach to tasks and adaptable to chang