Sales and Customer Service Representative at GEORGIA PRINTCO LLC

Eastlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

75000.0

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem Solving, Attention to Detail, Teamwork, Time Management, Relationship Building, Order Tracking, Complaint Resolution, MS Office, Phone Etiquette, Written Communication, Self-Motivation, Responsiveness, Decision Making

Industry

Printing Services

Description

Job Details Level: Entry Job Location: Headquarters - Lakeland, GA Position Type: Full Time Education Level: Not Specified Salary Range: $30000.00 - $75000.00 Commission/year Travel Percentage: Up to 25% Job Shift: Day Job Category: Customer Service Sales and Customer Service Representative Job Description Position Title: Customer Loyalty Representative Position Code: 509 Level: General Department: Quoting Reports To: Customer Loyalty Supervisor Position Summary: Customer Loyalty Representatives are the liaison between the customer and GPC. An effect Customer Loyalty Representative will be someone that is friendly, self-motivated, a strong communicator with excellent attention to detail. They will handle multiple projects from the time a customer calls in for a quote until the customer is satisfied with their project. They will also be self-motivated to stay in touch with their customers between projects. Essential Duties and Responsibilities: Responsible for following a daily work schedule and being available to take inbound calls during the work shift Responsible for tracking a large volume of orders at various stages of the sales and production process Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Generate sales leads Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Greet customers warmly Assist with placement of orders, refunds, or exchanges Advise on company information Act as the company gatekeeper Inform customer of deals and promotions Work with Customer Loyalty Team Leads and Customer Loyalty Supervisor to ensure proper customer service is being delivered Resolve customer complaints via phone, email Work as part of a team by communicating effectively with all internal departments Additional job responsibilities may be required by management team. Skills and Abilities: Ability to manage customer expectations at all times Open and maintain customer accounts by recording account information Manage large amounts of incoming calls and emails Identify and assess customers’ needs to achieve satisfaction Meet personal/team sales targets and call handling quotas Resolve customer complaints via phone or email Use telephones to reach out to customers Quotes are expected to be returned to the customer in under 2 hours Mindset: Outgoing and energetic personality Good phone etiquette, and outstanding verbal and listening skills Effective written communication skills A good memory and a desire for achievement Enjoy being on the phone with our customers Go the extra mile to engage customers Responsiveness and a sense of urgency relative to customer needs Work independently and make solid decisions Team skills are a significant part of the working environment Professional attitude and appearance Some overnight travel required Education/Experience/Certification: Required High school diploma or GED, Some College Preferred Must have computer knowledge in MS Office and ability to type Previous sales experience preferred Georgia Printco LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Qualifications Skills and Abilities: Ability to manage customer expectations at all times Open and maintain customer accounts by recording account information Manage large amounts of incoming calls and emails Identify and assess customers’ needs to achieve satisfaction Meet personal/team sales targets and call handling quotas Resolve customer complaints via phone or email Use telephones to reach out to customers Quotes are expected to be returned to the customer in under 2 hours Mindset: Outgoing and energetic personality Good phone etiquette, and outstanding verbal and listening skills Effective written communication skills A good memory and a desire for achievement Enjoy being on the phone with our customers Go the extra mile to engage customers Responsiveness and a sense of urgency relative to customer needs Work independently and make solid decisions Team skills are a significant part of the working environment Professional attitude and appearance Some overnight travel required Education/Experience/Certification: Required High school diploma or GED, Some College Preferred Must have computer knowledge in MS Office and ability to type Previous sales experience preferred Georgia Printco LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

Customer Loyalty Representatives act as the liaison between the customer and the company, handling multiple projects from the initial quote request to project satisfaction. They are responsible for resolving customer complaints, generating sales leads, and maintaining customer relationships through effective communication.