Job Ref: FOR1087
Branch: Forest of Arden Hotel Country Club
Location: Forest of Arden Hotel Country Club, Coventry
Salary/Benefits: £13.75 per hour plus various benefits
Contract type: Fixed Term
Hours: Full Time
Hours per week: 40
Posted date: 04/06/2025
Closing date: 06/07/2025

JOB SUMMARY

Responsible for the daily operation of the Sales and Events Office and to support the Senior Event Manager in the management of the team.

Tasks include:-

• Monitoring the Events inbox, and fairly distributing the enquiries amongst the team.
• Checking data integrity, and ensuring accuracy of data entered by the team into Opera?.
• Organising the teams rotas, on a weekly / monthly basis.
• View the Duty Managers Log each morning, review and forward feedback to relevant event executive if required. Repeat each time the log is issued through the day.
• Each morning, review the daily activities of the team in Opera, check the previous days have been completed, bringing any that are not updated or completed to the attention of the relevant person for action.
• Offer support to other team members with proposals and site visits.
• Take the lead as appropriate on large / complex events.
• Supporting the Senior Events Manager with any task required.

ANALYTICAL SKILLS

• Problem solving and encouraging new innovative solutions when appropriate.
• Strong decision-making.
• Applied Learning.

INTERPERSONAL SKILLS

• Customer service.
• Strong customer development and relationship management skills.
• Teamwork.
• Diversity Relations.

• Interpersonal Skills.

  Organisation

• Effective time management.

• Ability to Multitask.
• Strong planning and organisation.

• Detail orientated.

  Communication Skills

• Communicates clearly and concisely.

• Strong English language proficiency (verbal, reading and writing)
• Applies active listening skills.
• Telephone etiquette skills.

EXPERIENCE:

• Previous experience within a similar style of operation.
• Previous experience within customer service role, sales, event management, ideally within a hotel environment.

EDUCATION OR CERTIFICATION:

• A Levels or equivalent.
• Bachelor’s degree preferred.

OTHER SKILL SPECIFIC TO ROLE

• Knowledge of meetings and events management.
• Knowledge of contract management and legalities.
• Knowledge of menu planning, food presentation and banquets and events service operations.
• Knowledge of event technology products and services.
• Knowledge of current trends in event management and event technology.
• Knowledge of overall hotel operations as the effect department.

THE FOLLOWING ARE SPECIFIC RESPONSIBILITIES AND CONTRIBUTIONS CRITICAL TO THE SUCCESSFUL PERFORMANCE OF THE POSITION:

• Ownership for the management and conversion of assigned enquiries.
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer, the details of an event up to handover, to operations on the day of event execution.
• Assist manager in menu planning, food presentation and meeting room setups, audiovisual and banquet service standards. Cooperate with banqueting operations and kitchen team to develop new FB concepts according to the meetings purposes.
• Correct use of systems processes to ensure booking integrity, consistency and accuracy.
• Sells to a pre-determined event and group strategy.
• Works within brand standards and systems processes.
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedroom blocks and meeting space inventory for assigned groups.
• Conducts compelling show rounds to win the business.
• Proactively resolicits previous customers and event bookers for future opportunities.

Tasks include:-

• Monitoring the Events inbox, and fairly distributing the enquiries amongst the team.
• Checking data integrity, and ensuring accuracy of data entered by the team into Opera?.
• Organising the teams rotas, on a weekly / monthly basis.
• View the Duty Managers Log each morning, review and forward feedback to relevant event executive if required. Repeat each time the log is issued through the day.
• Each morning, review the daily activities of the team in Opera, check the previous days have been completed, bringing any that are not updated or completed to the attention of the relevant person for action.
• Offer support to other team members with proposals and site visits.
• Take the lead as appropriate on large / complex events.
• Supporting the Senior Events Manager with any task required