Sales and Marketing Coordinator

at  Fresh Tracks

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.
We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other.

REQUIREMENTS

Intermediate to expert level skill in Outlook, Microsoft Suite, Google Docs, Google Sheets
Proficient in Salesforce, IMS, BMS
Professional communication and interpersonal skills Team player Detail-oriented
Passion for travel and travel-related experiences
Highly organized, with ability to manage multiple tasks at once
Friendly, helpful, confident and engaging personality

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up. We also know that everyone has a unique career journey and experience comes in many forms.
Officially Great Place to Work® CertifiedTM 2022/2023
Officially Great Place to Work® CertifiedTM 2023/2024
Officially Great Place to Work® CertifiedTM 2024/2025

ABOUT THE ROLE

Reporting to the VP, Sales and Marketing, as the Sales and Marketing Coordinator, you’ll work within the Sales team but supporting other teams like Marketing and Product. Using your knowledge of process, coordination and a detail-oriented approach, your goal will be to make the Fresh Tracks Sales and Marketing teams the best they can be. A self-motivated and highly organized partner to take on administrative deities to support daily tasks and strategic projects. The responsibilities included are an example of some of the duties, but the ideal candidate would be flexible and comfortable taking on new tasks and challenges in this developing role.

WHAT YOU’LL GET TO DO

Assist with Inbox and Lead Coordination, including monitor and distribute emails from multiple shared inboxes and monitoring Re-Engaged Leads.
Monitor and update various platforms such as voicemail distribution, Calendly, daily review/reassignment and courtesy replies.
Schedule Management responsibilities include working with Sling, Calendly, LiveChat creation and maintenance and shift adjustments.
Support with Sales Enablement including call listening and scoring, follow-up, management, Lessonly updates and creation and updates of training material.
Additional Miscellaneous Admin task may include Sales meeting notes, Gross Profit Projections, various reporting tasks needed by sale leadership.
It may be necessary to help with all other aspects of running and developing of our business including providing updates and administrative support as needed.
Generate new ideas and efficiencies to constantly improve and enhance Fresh Tracks Canada and the way we work.
Overall high level of individual responsibility is required, and it is important to appreciate the job necessitates a willingness to embrace challenge and change, and to work in a highly entrepreneurial way under management’s guidance.
Support and, where applicable, manage project-related documentation, including contracts, proposals and reports.
Support incentive coordination and team-building activities.
Assist with onboarding new hires, including scheduling details, training and providing systems support