Job Description

Roles & Responsibilities

• Welcome customers professionally and identify their actual requirements through proper questioning and active listening.
• Present and sell new and used mobile phones, accessories, tablets, watches, warranties, exchange options, finance options, and related services.
• Explain product features and benefits in simple language and recommend the right solution based on the customer’s requirements and budget.
• Handle price objections professionally by explaining DuuD’s value, service, quality, warranty, and customer benefits.
• Achieve assigned individual and team sales, quantity, profit, conversion, and customer-relationship targets.
• Follow up on every serious enquiry through telephone and WhatsApp until the customer reaches a clear decision.
• Record every enquiry, follow-up, customer response, next action, and sales activity accurately in the company ERP/CRM.
• Contact existing customers regarding upgrades, warranty expiry, accessories, exchange opportunities, service requirements, and relevant offers.
• Build and maintain a personal portfolio of long-term customer relationships.
• Cross-sell and upsell relevant products without pressuring or misleading customers.
• Request genuine Google reviews, customer references, photos, videos, or testimonials only from satisfied customers and with their permission.
• Support approved in-store and digital-marketing campaigns, WhatsApp communication, social-media content, and customer-reactivation activities.
• Study product models, specifications, prices, offers, and competitors daily.
• Submit all required daily sales, enquiry, follow-up, and customer-relationship reports.
• Follow DuuD Telecom’s customer-service, grooming, behaviour, attendance, reporting, and operating standards.

Desired Candidate Profile

• 2–5 years of relevant experience in retail sales, mobile phones, accessories, consumer electronics, telecom, or another target-based customer-facing industry.
• Previous mobile-phone or consumer-electronics retail experience is strongly preferred.
• Proven ability to approach customers, identify their requirements, explain value, handle objections, follow up, and close sales.
• Confident in daily customer calling, WhatsApp follow-up, relationship building, and achieving sales targets.
• Comfortable using ERP, CRM, POS, billing software, tablets, and digital communication tools—or willing to learn quickly.
• Honest, disciplined, energetic, positive, customer-friendly, and accountable.
• Strong communication and interpersonal skills.
• English communication is required. Malayalam, Hindi, or Arabic will be an advantage.
• Must be willing to work full-time and on-site in Ajman.
• Must be ready to follow DuuD Telecom’s Sales & Marketing system strictly.
• Candidates currently in the UAE or willing to relocate from India may apply.

Employment Type

• Full-time

Marketing Analytics | Business Analytics | Data Analytics | Data-Driven Decision Making | Marketing Campaign Management | Market Research | SQL | Python (Basic) | R Programming (Basics) | Performance Reporting | Process Optimization | Lead Generation | Customer Retention | Team Leadership | SLA Compliance | Proposal Preparation | Performance Dashboards | Cross-Functional Collaboration | ROI Analysis | GTM Strategy | Marketing Intelligence | Campaign Attribution | B2B Marketing | CRM Management | Competitive Intelligence | Customer Engagement | Power BI & Tableau | Campaign Performance Analysis | Brand Awareness | Process Improvement | Team Collaboration | Team Leadership | Campaign Execution | Training & Mentoring | Oracle & wtms