SALES AND MARKETING EXECUTIVE

Job Responsibilities:

• Sales & Customer Engagement:

o Prospect and promote jewelry products and services to walk-in customers and online platform users.
o Respond promptly to customer inquiries through various channels (e.g., FB Messenger, Instagram, WhatsApp, Emails, inbound calls).
o Attend to customers’ queries in-store and online.
o Be self-motivated and driven to achieve monthly sales targets.
o Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

o Handle complaints and feedback professionally and competently.

• Inventory & Operations Management:

o Conduct daily stock counts and manage accurate inventory levels.
o Support merchandise transfer, stock take, and inventory counts.

o Assist in scheduling jewelry repairs and ensuring smooth fulfillment processes.

• Marketing & Content Creation:

o Work closely with the marketing team to develop creative campaigns and strategies to boost sales revenue, both in-store and digitally.
o Create engaging content for social media platforms, including photography, videography, and video editing using tools like Capcut.
o Stay updated with social media trends, platform updates, and algorithm changes to optimize engagement strategies.

o Monitor and analyze social media/digital analytics to recommend new strategies for improved performance.

• Team Collaboration:

o Collaborate with the operations team to ensure seamless execution of campaigns and promotions.
o Contribute creative input during brainstorming sessions and provide support in planning and executing marketing shoots.
o Build interdepartmental relationships to enhance efficiency and achieve positive outcomes.

Job Requirements:

• Diploma, Advanced Diploma, or Bachelor’s Degree in Marketing, Communications, Media, or a related field.
• 1-2 years of customer service and/or digital marketing experience; retail or jewelry experience is an advantage.
• Knowledge of Adobe Creative Suite (e.g., Photoshop), photography, videography, and video editing tools.
• Strong verbal and written communication skills in English, Mandarin, Bahasa, or other languages to cater to a multilingual customer base.
• Service-oriented mindset with excellent interpersonal skills.
• Self-driven, dynamic, energetic, and positive, with a strong focus on achieving targets.
• Familiarity with e-commerce processes and platforms is advantageous.
• Creative and up-to-date with social media trends, especially in the gold and jewelry industry.
• Ability to work weekends and public holidays.
• Availability to start on short notice will be an added advantage.

Job Types: Full-time, Permanent
Pay: $3,300.00 - $4,000.00 per month

Benefits:

• Employee discount
• Professional development

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Marketing: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: In person
Expected Start Date: 03/03/202

• Sales & Customer Engagement