MINIMUM REQUIREMENTS

• Any combination of education, training or experience that provides the required knowledge, skills, and abilities
• Should have at least 3 years’ experience as a Sales Manager
• Experience in the hospitality industry
• Good written and verbal English
• Valid driving licence

PREFERRED REQUIREMENTS

• Degree level education
• Any combination of education in the following fields: hospitality management, business, sales, revenue, and/or marketing

JOB PURPOSE

The Titanic Hotel Belfast, part of the Harcourt Collection, is recruiting a Sales and Marketing Manager to join our award-winning team. We are looking to for a proactive team leader, that thrives in driving revenue and is passionate about the hospitality industry.
The Sales and Marketing Manager is responsible for maximising sales, driving the hotel brand, and overseeing the day to day running of the Sales and Marketing function of the hotel. Inclusive of managing the sales, marketing, events, and revenue teams, harmonising the culture and brand, continuously driving standards, guest experience and revenue of Titanic Hotel Belfast.

MAIN RESPONSIBILITIES AND KEY TASKS

• Working with the General Manager, Revenue Manager, Group Marketing Manager and Group Director of Sales and Marketing to deliver strategic business plans. Inclusive of an annual sales and marketing plan, aligned with the hotel objectives and budget
• Manage the Revenue, Sales, Marketing and Events teams, driving individual development, achieving individual KPI’s, team goals and revenue targets. Establishing a positive and cohesive team culture
• Responsible for driving revenue across all segments, achieving revenue targets. Identifying new business, securing groups, contracting transient accounts, and developing established key accounts
• Attend and manage the sales and marketing team’s attendance at tradeshows, industry events, hosting FAM and press trips and arranging client hotel events, as and when required. This will include some international travel throughout the year
• Manage sales and marketing expense budget and forecasts are in line with hotel expectations and parameters
• Working closely with the GDOSM and the Sales and Marketing Executive to ensure all key campaigns, brand, advertising, and marketing strategies are adhered to, including reputation management online
• Complete monthly, weekly, and annual reporting as and when required
• Work alongside the Revenue Manager, and General Manager to create up to date forecasts throughout the year
• Keep up to date with market trends, competitor’s, tourism body initiatives and relationships. Review/amend strategies accordingly in line with the evolving market conditions and the hotels future plans
• Thorough and comprehensive knowledge of Sales and Marketing processes
• Ability to direct, lead, train, motivate and direct their team. Developing a cooperative and competitive team spirit with a positive attitude
• Experience working collaboratively with revenue management, sales, and marketing teams in conjunction with each other
• Excellent communicator and presenter, both orally and written
• Possess a solid understanding of marketing tools
• Strong interpersonal skills and ability to work in a team environment
• Ability to work to deadlines, be proactive and work a flexible schedule as and when required
• Strong organisational skills, with the capacity to self-prioritise
• Guest centric, with an understanding of the internal and external customer needs
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
• Fire regulations and procedures
• Health and safety regulations
• First aid procedures
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Deputy General Manager/General Manager

YOUR ROLE IN OUR STORY

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.
Whether you’re starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it’s a place where you can be part of something truly monumental.