YOUR MISSION

Join our growing Operations Team to facilitate job scheduling, quote creation, stock ordering and field engineer support; helping us operate efficiently to achieve our annual business goals.

KEY ACCOUNTABILITIES

The responsibilities of this role may evolve to meet the needs of Fire Security Services Ltd (Part of the Allsaved Group) and its clients, with key accountabilities including:

• Client & Colleague Support
• Act as the first point of contact for clients and colleagues, managing enquiries relating to jobs, quotes, and invoices.
• Provide day-to-day support to engineers and risk assessors as required to enable prompt and effective execution of their work.
• Assist colleagues and managers to promote efficient operations and client satisfaction.

• Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training.

Operational Duties

• Scheduling of pre-planned maintenance and remedial jobs according to engineers’ skills and locations.
• Advising customers of booking dates and confirming visits.
• Ensuring visits are as profitable as possible by proactively identifying opportunities to minimise costs to company.
• Liaising with contractors and suppliers, providing work and purchase orders.
• Ordering and processing of stock.
• Taking in and receipting deliveries (including manual handling).
• Creating quotations.
• Data cleansing.
• Checking and issuing of job reports to customers.
• Generate invoices for completed work.

• Evaluate existing operational processes and workflows. Identify areas for improvement, propose solutions, and implement changes to enhance efficiency and effectiveness.

Standards & Compliance

• Represent Fire Security Services’ brand through high personal and professional standards.
• Complete work within scheduled timeframes and required quality standards.
• Stay informed of relevant legislation, organisational policies, and codes of conduct.
• Ensure adherence to Quality, Environmental Health and Safety standards, including PPE, accident reporting, and internal safety protocols.
• Promote equality and diversity, showing respect to all clients and colleagues.

ABOUT US

Welcome to Allsaved Ltd
We have extensive specialist knowledge and experience, which includes protecting electricity substations, power stations, wind farms, solar farms, utility infrastructure and energy network equipment. We work across many industries and buildings from schools and offices to factories and domestic properties. We’ve evolved our services to encompass three symbiotic strands – fire protection, electrical safety services and fire risk assessment technology. We supply, install and service a broad range of equipment, including fire alarms, emergency lighting, fire extinguishers and fire suppression systems

The responsibilities of this role may evolve to meet the needs of Fire Security Services Ltd (Part of the Allsaved Group) and its clients, with key accountabilities including:

• Client & Colleague Support
• Act as the first point of contact for clients and colleagues, managing enquiries relating to jobs, quotes, and invoices.
• Provide day-to-day support to engineers and risk assessors as required to enable prompt and effective execution of their work.
• Assist colleagues and managers to promote efficient operations and client satisfaction.
• Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training

Operational Duties

• Scheduling of pre-planned maintenance and remedial jobs according to engineers’ skills and locations.
• Advising customers of booking dates and confirming visits.
• Ensuring visits are as profitable as possible by proactively identifying opportunities to minimise costs to company.
• Liaising with contractors and suppliers, providing work and purchase orders.
• Ordering and processing of stock.
• Taking in and receipting deliveries (including manual handling).
• Creating quotations.
• Data cleansing.
• Checking and issuing of job reports to customers.
• Generate invoices for completed work.
• Evaluate existing operational processes and workflows. Identify areas for improvement, propose solutions, and implement changes to enhance efficiency and effectiveness