Rapid Restore Richmond — Operations Manager (Flood Restoration)
Location: Richmond (on-site/hybrid)
Compensation: $5,000/month base + large profit share (uncapped)
Our comp philosophy is simple: “eat what you kill.” We keep base lean and reward performance heavily.Why This Role
You will run the operation end-to-end: lead crews, own dispatch and scheduling, drive profitability, and be the point of contact for clients and adjusters. If you like clear accountability and upside tied to results, this is for you.

Compensation Details

• Base: $5,000/month (open to a higher base for an exceptional fit, typically offset by a lower share).
• Profit Share: Large, uncapped, tied directly to branch profitability.
• For context, our previous Operations Manager averaged ~$20,000 per quarter in profit share.
• Realistic OTE Example: Base ($5k × 12 = $60k/yr) + Profit Share (~$80k/yr based on the prior OM) = ~$140k+/yr, with room to exceed if you scale the branch.

What You’ll Do

• Lead & grow the field team: Hire, schedule, coach, and hold technicians accountable for safety, quality, and speed.
• Own dispatch & scheduling: Coordinate rapid response for water, sewage, and storm events; optimize utilization and minimize downtime.
• Quality & compliance: Ensure correct scoping, moisture mapping, drying plans, and airtight documentation (photos, logs, notes).
• Client & adjuster comms: Be the steady, credible single point of contact for homeowners, property managers, and insurers.
• Job costing & margins: Track materials, labor, equipment days; push profitable change orders; reduce leakage and callbacks.
• Equipment & inventory: Deploy, track, and maintain dehus/air movers/extractors; manage vendors and loss prevention.
• Process & SOPs: Build repeatable workflows, field checklists, and safety procedures; improve cycle time and throughput.
• KPI ownership: Book rate, response time, dry-out compliance, cycle time, NPS, revenue, gross margin, tech utilization.
• Reporting: Clear weekly/monthly ops + P&L insights with actions to increase profit per ticket and per crew.
• On-call coverage: Participate in after-hours rotation to capture and convert urgent leads.

What You Bring

• Proven operations/crew management experience in restoration, construction, or trades.
• Strong leadership, communication, and crisis management; calm and organized under pressure.
• Proficiency with CRM/dispatch/job management tools (e.g., Jobber/ServiceTitan/Housecall Pro) and spreadsheets.
• Familiarity with insurance workflows (Xactimate/Encircle a plus); IICRC WRT/ASD nice to have.
• Process mindset and accountability culture.

What You’ll Own in the First 90 Days

• Stabilize schedule & on-call rotation; lift book rate and response SLAs.
• Standardize job documentation; reduce rework/callbacks.
• Instrument weekly KPI dashboard; identify quick wins for margin lift.

How to Apply
Send your resume and a brief cover letter explaining your operations/crew-management track record, KPI wins, and why our performance-heavy comp model fits how you work. We’re excited to meet you.
Job Types: Full-time, Permanent
Pay: $5,000.00-$15,000.00 per month

Benefits:

• Paid time off

Licence/Certification:

• Driving Licence (preferred)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Vancouver, BC V6B 1T7
Expected start date: 2025-10-0

• Lead & grow the field team: Hire, schedule, coach, and hold technicians accountable for safety, quality, and speed.
• Own dispatch & scheduling: Coordinate rapid response for water, sewage, and storm events; optimize utilization and minimize downtime.
• Quality & compliance: Ensure correct scoping, moisture mapping, drying plans, and airtight documentation (photos, logs, notes).
• Client & adjuster comms: Be the steady, credible single point of contact for homeowners, property managers, and insurers.
• Job costing & margins: Track materials, labor, equipment days; push profitable change orders; reduce leakage and callbacks.
• Equipment & inventory: Deploy, track, and maintain dehus/air movers/extractors; manage vendors and loss prevention.
• Process & SOPs: Build repeatable workflows, field checklists, and safety procedures; improve cycle time and throughput.
• KPI ownership: Book rate, response time, dry-out compliance, cycle time, NPS, revenue, gross margin, tech utilization.
• Reporting: Clear weekly/monthly ops + P&L insights with actions to increase profit per ticket and per crew.
• On-call coverage: Participate in after-hours rotation to capture and convert urgent leads