Sales and Service Consultant at Royal Automobile Club of Queensland (RACQ)

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

33.53

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem Solving, Adaptability, Teamwork, Computer Proficiency, Positive Attitude, Learning Agility, Pressure Management

Industry

Financial Services

Description

Ready for more than just a job? At RACQ, we’re driven by purpose, making a real impact every single day. Join a team that’s supportive, inclusive, and genuinely passionate about helping others. If you’re looking for a fresh challenge, this is your opportunity to build new skills, grow your career, and shape a future you’re proud of. About the Role: Looking to launch your career in a role that truly makes a difference? Join our warm and welcoming Member Assistance team as a Sales and Service Officer, you’ll be the first point of contact for our valued members, helping them find the right solutions across our trusted range of products and services. This is an entry-level opportunity perfect for someone eager to grow. No contact centre experience? No worries! If you bring a positive attitude, a passion for helping others, and a willingness to learn, we’ll provide all the training and support you need to thrive. You’ll gain confidence, develop in-demand skills, and be part of a team that celebrates wins and supports each other every step of the way. Hours, Training and Location: Start date 11th May with interviews scheduled to run on 15th April, so apply now! Rate of pay is $33.53 per hour + super + penalty rates Full time positions, 37.5 hours per week, 5 days a week, 8 hours a day including unpaid lunch break Shift option 1: Sunday to Thursday (Sunday loading 68%25) Shift option 2: Tuesday to Saturday (Saturday loading 50%25) Rotating shifts, with start times between 6:30am and 10:00am Finish times between 2:30pm and 6:00pm Supported onsite training at our Eight Mile Plains location Hybrid work from home – combination of onsite and at home after 3 – 6 months, based on performance. What You’ll Be Doing: Chatting with members to understand their needs and offer tailored solutions Creating positive experiences with every interaction Staying up to date with RACQ’s products and services About You: Friendly, engaging, and genuinely enjoy helping others Calm under pressure and quick to bounce back from challenges Eager to learn and grow in a fast-paced, team-focused environment Confident using computers and communicating clearly Hold a minimum Year 12 High School Certificate Why join RACQ? It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development. By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions. RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying. What we offer you: At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include: Financial benefits and discounts on a range of banking, assistance and insurance products Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest. A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave. Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). Invest in your development with in-house development programs and access to an extensive digital learning platform. You can check out all our employee benefits at https https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do good stuff daily? Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at HR@racq.com.au Questions or require any adjustments? Please contact careers@racq.com.au visit http://www.racq.com.au/about/careers/our-recruitment-process #LIHybrid

Responsibilities

The primary duties involve chatting with members to understand their needs and offering tailored solutions across RACQ's product range, while also ensuring positive experiences in every interaction. The role requires staying up to date with RACQ’s products and services to effectively assist members.