Sales and Service Consultant - Travel at Royal Automobile Club of Queensland (RACQ)

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

33.53

Posted On

26 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Computer Literacy, Problem Solving, Travel Insurance Knowledge, Roadside Assistance Knowledge, Active Listening

Industry

Financial Services

Description

Ready for more than just a job? At RACQ, we’re driven by purpose, making a real impact every single day. Join a team that’s supportive, inclusive, and genuinely passionate about helping others. If you’re looking for a fresh challenge, this is your opportunity to build new skills, grow your career, and shape a future you’re proud of. About the Role: Looking to launch your career in a role that truly makes a difference? Join our warm and welcoming Member Assistance team as a Sales and Service Consultant - Travel, you’ll be the first point of contact for our valued members, helping them find the right solutions across our trusted range of Roadside Assistance products and Travel Insurance services. This is an entry-level opportunity perfect for someone eager to grow. No contact centre experience? No worries! If you bring a positive attitude, a passion for helping others, and a willingness to learn, we’ll provide all the training and support you need to thrive. You’ll gain confidence, develop in-demand skills, and be part of a team that celebrates wins and supports each other every step of the way. Join RACQ and assist our members with their travel insurance options, ensuring they feel secure and ready to enjoy every moment of their journey. Hours, Training and Location: Start date 6th July with interviews scheduled to run from 8th June, so apply now! Rate of pay is $33.53 per hour + super + loadings Full time positions, 37.5 hours per week, 5 days a week, 8 hours a day including unpaid lunch break Shift option 1: Sunday to Thursday (Sunday loading 68%25) Shift option 2: Tuesday to Saturday (Saturday loading 50%25) Flexible options for rotating start and finish times between 8am and 8pm Supported onsite training at our Eight Mile Plains location Hybrid work from home – combination of onsite and at home after 3 – 6 months, based on performance. What You’ll Be Doing: Chatting with members to understand their needs and offer tailored solutions Creating positive experiences with every interaction Staying up to date with RACQ’s Roadside Assistance and Travel Insurance products About You: Friendly, engaging, and genuinely enjoy helping others Calm under pressure and quick to bounce back from challenges Eager to learn and grow in a fast-paced, team-focused environment Confident using computers and communicating clearly Hold a minimum Year 12 High School Certificate Why join RACQ? RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https://www.racq.com.au/about-us Why you’ll love working at RACQ: At RACQ, we support your work, wellbeing and career through benefits that matter. Free RACQ roadside assistance from day one Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually. Exclusive employee discounts Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel. Wellbeing that goes beyond the basics Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance. Flexibility that works for real life Our weFLEX approach supports balance, performance and collaboration whether you’re working from home, the office, or a mix of both. Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits Ready to apply to do good stuff daily? Successful candidates will be asked to complete background checks to progress their application. Adjustments & Support We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process #LIHybrid

Responsibilities

Act as the first point of contact for members to provide tailored solutions for Roadside Assistance and Travel Insurance. Focus on creating positive member experiences and staying updated on product offerings.