Sales and Service Coordinator at Goldfish Swim School - Marlborough

Marlborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Administrative, Marketing, Leadership, Communication, Organization, Multitasking, Financial Accuracy, Attention To Detail, Team-Oriented, Social Media, Event Planning, Training, Coaching, CRM Systems

Industry

Health;Wellness & Fitness

Description

Benefits: 401(k) matching Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Sales & Service Coordinator Goldfish Swim School - Marlborough The Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfish Swim School - Marlborough. This position oversees front desk operations and sales efforts while supporting marketing initiatives that drive enrollment growth, community engagement, and brand visibility. This role serves as a primary point of contact for families, leading a team of Front Desk Representatives, supporting enrollment goals, and ensuring consistent execution of company policies and brand standards. The Sales & Service Coordinator works closely with leadership to deliver exceptional service, promote programs and events, and maintain operational excellence. This is a part-time position with the opportunity to transition into a full-time role based on performance and business needs. Key Duties and Responsibilities: Greet and assist families via phone, email, text, and in-person interactions with warmth and professionalism Manage class scheduling, payments, and member accounts using iClassPro Track, nurture, and convert leads through Salesforce using timely follow-up and multiple touchpoints Run accurate financial, sales, and attendance reports; ensure proper daily reconciliation Train, coach, and conduct performance reviews for Front Desk Representatives Coordinate, maintain, and update bulletin boards to reflect monthly programs, promotions, and themes Plan, schedule, and assist with events, promotions, and community outreach initiatives Support the utilization of social media platforms to promote programs and marketing initiatives Participate in in-water training to strengthen program knowledge and sales confidence Obtain and maintain CPR, First Aid, AED, and Lifeguard certifications (training provided internally) Qualifications: 21 years or older High school diploma or equivalent required; college degree preferred Customer service, sales, administrative, or marketing experience required Leadership or training experience strongly preferred Strong communication, organization, and multitasking skills Experience with Salesforce, iClassPro, or CRM systems preferred Financial accuracy and attention to detail Creative, dependable, and team-oriented Weekend availability required CPR/AED, First Aid, and Lifeguard certification required within 90 days of hire Benefits: 5 Days of Paid Time Off per calendar year Bonus Eligibility Paid in full for scheduled shifts on major holidays (six per year) Paid in full for scheduled shifts during unexpected closures (e.g., bathroom accident, inclement weather, power outage) Annual Wage Increase Eligibility 401(k) Program Participation (subject to eligibility requirements) Why Join Goldfish Swim School? Supportive, team-oriented work environment Leadership development and growth opportunities Paid training and certifications A mission-driven role making a real impact on students and families Fun, fast-paced workplace with purpose Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Responsibilities

The Sales & Service Coordinator oversees front desk operations and sales efforts while supporting marketing initiatives to drive enrollment growth. This role serves as a primary point of contact for families and leads a team of Front Desk Representatives.