JOB DESCRIPTION & JOB SPECIFICATION

Designation: Sales & Service Manager
No. of Position: 01

REQUIRED SKILLS:

• Leadership & Management.
• Technical Expertise in Automation Solutions: Deep understanding of automation technologies, industry trends, and competitive landscape.
• Sales Acumen: Proven track record of sales success, ideally in a technical or B2B sales environment.
• Strategic Vision: Ability to think strategically and make data-driven decisions.
• Communication Skills: Excellent written and verbal communication skills for engaging clients and stakeholders.
• Strong interpersonal skills, with the ability to engage with clients and cross-functional teams
• Effective problem-solving and decision-making skills
• Customer Relationship Management

KEY RESPONSIBLE AREA(KRA) & JD :

1. Sales Strategy & Leadership: Develop and execute the sales strategy to achieve revenue targets, increase market share, and drive growth in the packaging automation industry.
2. Identify and develop new business opportunities within the automation industry.
3. Customer Relationships: Build and maintain relationships with key decision-makers at major clients, including manufacturers, integrators, and enterprises looking for automation solutions. Serve as a point of escalation for high-value or complex sales opportunities.
4. Market and Product Knowledge: Stay up-to-date on the latest trends in automation technologies. Work closely with product development and engineering teams to understand product capabilities and effectively communicate them to potential clients.
5. Sales Forecasting and Reporting: Develop sales forecasts and track performance against goals. Report on key sales metrics, including revenue, pipeline health, win/loss rates, and other KPIs.
6. Collaborate with marketing teams to enhance brand visibility and lead generation.
7. Lead negotiations on large, complex deals, ensuring profitability and customer satisfaction. Ensure compliance with pricing strategies and contract terms.
8. Planning for Installation & Commissioning - Oversee the service team to ensure timely and effective after-sales support. Daily report supervision.
9. Involvement in the trial of the machine for a smooth handover.Establish and maintain service protocols to improve efficiency and customer satisfaction.
10. Manage service contracts, warranties, and maintenance agreements.
11. Provide technical support and training to customers and internal teams.
12. Ensure compliance with industry standards and safety regulations.
13. Looks after spare part business.
14. Maintain the data of MOM for the customer
15. Involve in FAT
    Educational Qualification: BE/ME Mechanical Engineering

WORK EXPERIENCE:

• 18-20+ years of experience in sales & after-sales services, with at least 5-7 years in a leadership role.
• Experience in the automation, technology, manufacturing, or industrial sectors.
• A degree in engineering, business administration, or a related field is often preferred.
• Proven track record of achieving sales targets and driving business growth.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Proficiency in CRM and Odoo ERP systems is an added advantage.
  The Name of Approved Sponsor- Alligator Automations Australia Pty Ltd

We are seeking a dynamic and results-driven Sales & Service Manager to lead our sales and services in Australia. The ideal candidate will be responsible for driving sales growth, managing customer relationships, overseeing after-sales service, and ensuring the seamless operation of service activities. This role requires a strong technical background in industrial automation, excellent leadership skills, and a proven track record in sales and customer service.
Reporting to: Director