Teldon Media Group (Teldon) was established in 1969 in Vancouver, BC and our history is firmly rooted in the production of personalized promotional wall calendars - our innovative design and outstanding quality redefined the industry standard and is now the keystone of the company’s growth. With over 50 years of industry-leading expertise, Teldon works with many Fortune 500 companies and individuals throughout North America to help businesses connect with their clients, agents, dealers, and prospects.
In 2018, we added By Design Publishing to our company portfolio. By Design Publishing
provides exceptional print and online personally branded content solutions that help real estate agents stand out from the competition. Their innovative approach to branding and marketing empowers agents to build stronger customer relationships and generate valuable referrals.

POSITION OVERVIEW:

We are seeking a driven and customer-focused Sales and Service Manager to lead our sales team and oversee day-to-day customer service operations within our personalized magazine division - By Design Publishing. This role is responsible for achieving revenue targets, improving customer satisfaction, and building strong, lasting relationships with clients. The ideal candidate is both a strategic thinker and a hands-on leader who can motivate a team, streamline processes, and deliver exceptional results.
This role is based onsite Monday to Friday at our Richmond, BC office. Candidates must be able to commute to our office or able to relocate in order to be considered.

REQUIRED EXPERIENCE AND SKILLS:

• 5+ years of experience in sales and/or service leadership roles
• Bachelor’s degree in Business, Marketing, or related field is preferred
• Experience in subscription-based products/services is a strong asset
• Proven ability to meet and exceed sales targets
• Strong customer service mindset with experience managing client relationships
• Excellent leadership and interpersonal skills
• Strong verbal and written communication skills
• Data-driven decision-maker with strong problem-solving abilities
• Experience with CRM systems and sales/service tools

We believe in taking care of our team - inside and outside of the office. Here’s what you can expect as a Teldon team member:

• Extended health benefits starting immediately - including medical, dental, and paramedical coverage
• Access to virtual healthcare - connect with qualified medical professionals virtually when you need
• An annual Health Spending Account to cover additional health expenses
• Employer-matched RRSP program
• 3 weeks of vacation per year to start
• Monday to Friday schedule
• Summer Friday’s - enjoy a head start on your weekend
• Onsite gym
• Free onsite parking
• A vibrant company culture and lively office environment that values both hard work and play
• Ongoing internal training and development to support your career growt