POSITION MANDATE

Supports preliminary design and consultation to create clear, concise proposals based on design models for customer or internal needs. Undertakes projects from the quote and concept stage through to turnover - meeting scope, schedule, and profitability targets i.e. design, drawings, documentation and filing, technical reports, fabrication and assembly drawings, installation, commissioning and relaterd oversight. This role bridges engineering, software development, sales and field implementation, ensuring a seamless customer experience and optimal system performance. In addition, this role requires strong mechanical aptitude to perform hands-on service and troubleshooting work in the field, ensuring RAYHAWK systems operate at peak performance. The person will work closely with the software & mechanical teams to integrate and deploy RAYHAWK technologies. The position involves regular cross-border travel between Canada and the United States to manage and execute projects, with a strong focus on successful delivery and customer satisfaction.

EDUCATION AND EXPERIENCE

The ideal candidate will hold a PMP designation or possess equivalent project management training, supported by a bachelor’s degree or diploma in Mechanical Engineering, Mechatronics, or a related discipline. Additional coursework or professional experience in software systems will be considered a strong asset, as the role requires bridging mechanical engineering expertise with advanced software integration. Candidates should bring 10–15 years of relevant industry experience, including a minimum of three years in a position that combines mechanical project delivery with software-based solutions. A proven track record in managing complex projects from design through to commissioning is essential, and experience with industrial automation, controls, or embedded software systems will be highly regarded. This combination of credentials, hands-on technical expertise, and cross-disciplinary integration skills will enable the successful candidate to excel in delivering RAYHAWK’s innovative systems from concept to field performance.

Customer Engagement
· Provide technical input during RFP/RFQ processes and help position RAYHAWK solutions competitively.
· Act as a customer liaison throughout the project lifecycle, ensuring expectations are aligned from proposal to final delivery.
· Identify opportunities for upselling or expanding RAYHAWK solutions based on client feedback and site observations.
Design & Engineering
· Works with customers and/or internal teams to define the scope of project requirements.
· Supports Engineering with a preliminary design with sufficient detail to illustrate the proposed solution and gains approval for its execution from internal and external vendors.
· Coordinates, monitors, and supports engineering and design timelines required for preliminary and construction stage designs intended for proposal through to execution phases.
· Collaborates with the mechanical team to review and approve fabrication drawings, ensuring accuracy and quality, and oversees the fabrication and assembly process to meet project specifications.
· Establish and enforce inspection test plans for RAYHAWK implementations at customer sites, ensuring contractors, vendors, and customers are held accountable for their deliverables from project initiation to completion.
Project Management
· Defines the scope of proposed projects and submits proposals (for internal approval) with a cost estimate or firm quotation in response to customer or internal requests. Proposals include a preliminary design and identification of related resources needed.
· Develops project schedules, allocates budgets and resources.
· Manages vendor relationships to ensure timely, high-quality fabrication and delivery of RAYHAWK systems and components.
· Follows up with customers and/or internal contacts to ensure expectations are and remain aligned.
· Tracks project measurables (e.g. quoted vs actual hours, allocated vs budgeted resources and materials, continuous improvement logs) to assess project profitability, efficiency and quality.
· Maintain meticulous records of all designs, updates improvements on exisiting designs’ records.
· Oversee on-site installation as per the project requirements and commissioning of mechanical and software systems.
· Coordinate with software & mechanical engineers for field testing, troubleshooting, and final tuning if required.
· Provide training to clients on both mechanical operations and software interfaces.