TIK TEAM MEMBER - SALES ASSISTANT & ADMINISTRATIVE SUPPORT

Are you passionate about yarn and crafting, with a talent for customer service and organisational skills? Join our friendly team at This is Knit, a family-run yarn shop in Dublin. We’ve been inspiring knitters worldwide for 19 years and are proud to be a Top 5 Finalist in the 2024 Retail Excellence Awards Independent Store Of The Year category and to have been named one of the Top 100 Shops by “The Gloss x The Shopkeepers.”
We’re looking for a dynamic individual to help us continue providing top-notch service and support both in-store and online.
This role is based in Dublin 2.

• Customer Service: Assist customers on the shop floor, offering guidance, answering questions, and ensuring a delightful shopping experience.
• Order Fulfillment: Pick and pack online orders meticulously, ensuring accuracy and care in every package.
• Online Customer Support: Provide prompt and helpful responses to online customer enquiries, resolving issues and maintaining a positive customer relationship.
• Team Coordination: Collaborate seamlessly with both in-store team members and remote colleagues to ensure smooth operations and communication.
• Visual Merchandising: Design and set up attractive shop floor displays to inspire our customers.
• Maintenance of Shop Floor: Handle various cleaning duties, including dusting, hoovering and keeping the shop floor in a tidy and attractive condition for all our customers.
• Stock Management: Process incoming stock deliveries, ensuring all items are accounted for and properly organised in the inventory system.