Sales Assistant at Fletcher Jones Motor Cars

Santa Monica, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

55000.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Specialist, Technology Specialist, Guest Experience, Vehicle Discovery, Vehicle Delivery, Customer Service, Phone Calls, Remote Deliveries, Product Presentation, Test Drive, App Utilization, Web-Based Systems, Product Knowledge, Competitor Analysis, Client Satisfaction, Ethical Standards

Industry

Motor Vehicle Manufacturing

Description

At BMW of Santa Monica our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are looking for a Sales Assistant to join our team The Sales Assistant serves as a dedicated product and technology specialist, or BMW Genius, responsible for delivering a premium and guest-focused experience throughout the vehicle discovery, delivery, and early ownership process. This role supports dealership business objectives by ensuring guests fully understand BMW vehicle features, technology, and ownership benefits, while partnering with Sales Consultants to enhance efficiency, guest satisfaction, and brand loyalty. Responsibilities Not afraid to make phone calls Perform remote deliveries when needed. Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover and customer service after purchase Supports the client advisor in product related tasks and activities Greet customers in the sales department Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution Fully explains the application and benefits of vehicle features in both the sales and service environments Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries and any scheduling changes Acquires and maintains total product knowledge on all vehicles and understands competitors’ vehicle features, benefits, and potential shortcomings Achieves management assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process Maintains high ethical standards and a professional appearance at all times Qualifications Strong passion for BMW vehicles and automotive technology. Excellent communication and interpersonal skills. Ability to explain complex technical features in an accessible way. Customer-focused mindset with a commitment to exceptional service. Willingness to continuously learn and stay current on product updates. Prior experience in automotive sales or customer service is a plus. Valid driver’s license Benefits Health insurance Dental insurance Vision insurance Paid time off 401(k) 401(k) matching Flexible spending account Professional development assistance Life insurance Employee assistance plan Disability insurance Pay: $48,000 - $55,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. The hourly rate for this position ranges from $20.00 to $20.00 per hour. Commissions range from $6,000 to $12,000 per year based on performance. At Fletcher Jones Automotive Group, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success. We are an Equal Opportunity Employer Privacy Policy

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Responsibilities

The Sales Assistant, or BMW Genius, is responsible for delivering a premium, guest-focused experience throughout vehicle discovery, delivery, and early ownership by serving as a dedicated product and technology specialist. This role supports dealership objectives by ensuring guests understand vehicle features and benefits while partnering with Sales Consultants to boost efficiency and satisfaction.