ABOUT QNAP

QNAP, named from Quality Network Appliance Provider, headquarter in Taiwan, is devoted to providing comprehensive solutions from software development, hardware design to in-house manufacturing. Focusing on storage, networking and smart video innovations, we strive to build a technology ecosystem upon subscription-based software and diversified service channels. QNAP envisions NAS as being more than a simple storage and has created a cloud-based networking infrastructure for users to host and develop artificial intelligence analysis, edge computing and data integration on their QNAP solutions. QNAP GmbH is the subsidiary company in Germany.

JOB DESCRIPTION

• Provide product, promotional, and pricing information by clarifying customer inquiries, selecting appropriate materials, forwarding details, and answering questions.
• Manage sample requests, including recording, organizing shipments, and notifying customers.
• Maintain and update the customer database, and generate/distribute monthly reports.
• Collaborate with the RMA and Sales teams to ensure timely resolution of ongoing cases.
• Handle customer complaints via phone or email and take appropriate actions to resolve issues.
• Support departmental and headquarters requirements by completing related tasks as assigned.
• Process purchase orders from multiple channels and enter them into the company system accurately.
• Arrange shipments based on estimated delivery dates and work with the Shipping team to meet customer requirements.
• Monitor customer payment status to safeguard the company’s best interests.

DESIRED SKILLS AND EXPERIENCE

• Ability to work independently and team work
• Good language skills (oral and written) in English, Chinese language desirable
• Ability to communicate in German or French or Italian or Spanish is a plus
• Effective office software such as Excel, Word

Please refer the Job description for details