About the job

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our ‘less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.

Following the incredible success of our flagship store at Liverpool ONE, we're continuing our exciting retail journey with the launch of a brand-new store in London.

As part of this, we are looking for an ambitious and driven Store Manager to join our team and play a key role in bringing the ARNE experience to life in our new location.

Reporting to our Area Manager you'll be responsible for overseeing the daily operations of the store, driving an exceptional customer experience, leading a high performing team and achieving financial and operational targets. You will play a vital role in driving sales and engaging customers with our products.

If you're passionate about fashion, love delivering exceptional customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

Requirements

Oversee the daily operations of the store, including team schedules, inventory control, and customer service
Drive sales performance and achieve store targets through effective merchandising and promotional strategies
Lead, motivate, and develop a high-performing team, ensuring a positive working environment
Ensure exceptional customer service levels are maintained at all times, addressing customer queries and complaints promptly
Maintain store standards, including visual merchandising, cleanliness, and efficient stock management
Monitor and analyse sales performance and customer feedback to identify opportunities for improvement
Conduct regular staff meetings and training sessions to promote a strong customer service ethos
Collaborate with the Head Office to implement company policies and procedures, ensuring compliance
Foster a culture of teamwork and open communication within the store team
Any other ad hoc duties as required

Essential Experience And Skills

Proven experience as a Store Manager within the retail industry
Strong leadership skills with the ability to motivate and develop a team
Excellent customer service and communication skills
Strong analytical and problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks effectively
A passion for fashion with an excellent understanding of current industry trends
Availability to work flexible hours, including weekends and bank holidays

Benefits

We are proud to be recognised as a Medium sized Sunday Times Best Place to Work two years in a row
32 Days Holiday (including Bank Holidays) + your Birthday off
Holidays increasing up to 36 days with service
Generous staff discount & uniform allowance
Annual and quarterly bonus schemes based on company performance
Life assurance paying 5x annual salary from day one
Discounted marketplace with money off/cash back from 100's of places
Employee Assistance Programme
Cycle to Work Scheme
Tech Scheme

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.

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Responsibilities