THE OPPORTUNITY:

No two days are the same due to the nature of the business the product type can change.

You will:

• Deliver great customer service at all times
• Merchandise stock to a high standard
• Support with stock preparation and replenishment
• Complete cashing up of store takings when required

What we are looking for: The organisation’s culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.

• Consistently deliver against goals and targets set by the Management team
• Use initiative to drive results
• Always put the customer first
• Deliver high levels of customer service, merchandising and replenishment
• Works with energy and pace.
• Communicate confidently with customers and the team
• Cash Handling to include operating the tills and processing refunds and exchanges
• Resolve complaints and queries effectively face to face and via telephone.
• To be compliant with all merchandising product placement and promotions in store adhering to operational guidelines
• Maintain great stock standards and excellent service proposition
• Deliver operational excellence in all processes.
• Ensure compliance with company policies and procedures.
• Minimise stock loss and adhere to security procedures whilst adhering to stock loss controls
• Implement actions identified within the Stock Loss Action Plan
• Complete cashing up of store takings as scheduled and in line with Company policies and procedures.

SKILLS EXPERIENCE

• Experience of working in a customer service environment
• Experience working to sales targets and KPIS.
• An ability to identify sales opportunities.
• Ability to plan, implement and work at pace to achieve deadlines.
• Ability to communicate effectively and feedback in a positive manner.
• Strong Communication skills
• Ability to Prioritise
• Ability to adapt communication style
• Ability to seek regular feedback from managers, peers and colleagues and use this to improve skills and behaviours
• You will be confident and able to communicate across all levels, reliable and flexible, pay great attention to detail and be able to work as part of a team to achieve goals and targets.
• 
  
  
  
• You will have either previous experience in retail / customer service or skills that are transferable to this role.
  
  Full training will be give

Please refer the Job description for details