About the role

RO Tools Pty Ltd trading as Total Tools Port Lincoln is seeking an enthusiastic and customer-focused Sales Assistant to join our team in Port Lincoln, SA. This is a full-time position offering an excellent opportunity to develop your retail career within a dynamic and growing retail environment. As a Sales Assistant, you will be the face of our business, delivering exceptional customer service whilst supporting the smooth day-to-day operations of our store. You will play a crucial role in creating a welcoming shopping experience and driving sales through product knowledge and genuine customer engagement.

Key responsibilities

• Provide outstanding customer service by greeting customers warmly, understanding their needs and offering tailored product recommendations
• Process customer transactions accurately using the point-of-sale system, handling cash and card payments with precision
• Maintain a comprehensive knowledge of products, pricing, promotions and stock levels to assist customers effectively
• Monitor and replenish stock displays, ensuring shelves are well-stocked, organised and visually appealing
• Execute visual merchandising and promotional displays to maximise customer engagement and sales
• Assist with receiving and unpacking deliveries, checking stock accuracy and rotating items appropriately
• Maintain a clean, safe and hygienic store environment in compliance with health and safety standards
• Support the store manager with opening and closing procedures, including tills and security checks
• Contribute to achieving store sales targets through active selling and suggestive selling techniques
• Handle customer inquiries and complaints professionally, escalating issues when necessary

What we're looking for

• Previous retail or customer service experience is highly desirable, demonstrating your understanding of retail best practices
• Excellent communication skills with the ability to engage customers in a friendly and professional manner
• Strong numerical skills and accuracy when handling cash transactions and stock management
• Ability to work collaboratively as part of a team whilst also taking initiative and working independently
• Physical fitness and willingness to undertake tasks involving standing for extended periods, lifting and restocking
• Flexibility to work roster-based shifts, including weekends and public holidays as required
• A positive, can-do attitude with genuine enthusiasm for delivering customer satisfaction
• Reliability and punctuality with a strong commitment to professional standards
• Basic computer literacy and the ability to quickly learn retail systems and technology
• Working towards or holding a relevant qualification in retail or customer service would be advantageous
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