If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

MINIMUM REQUIREMENTS - NON NEGOTIABLE

Basic Minimum Requirement : Matric/Grade 12
Min 2 years working in Telesales in a logistics or related environment
Tertiary Qualifications : Added Advantage
Computer Literacy Level - MS office: Intermediate

SKILLS / COMPETENCIES

Sound geographical knowledge of South Africa
Self-motivated
Good communication skills
Strong inter-personal and motivational skills
Ability to liaise effectively with senior client personnel and colleagues at all levels
Punctuality and good time management skills
Good administrative skills
Ability to adapt to a rapidly changing environment/technology
Ability to work under pressure
Ability to work without supervision
Client empathy and ability to liaise effectively
Must be someone that works well within a team
Creative thinking skills.
The patience and ability to engage customers in conversation.
Good sales ability
The ability to handle rejection and stress in soliciting customers

MAIN PURPOSE OF THE ROLE

Manage client relationships in the existing client base and acquire new clients in the allocated client base and region. Serve as the
main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing
customer base for the allocated region and meet monthly and annual retention targets.

DUTIES AND RESPONSIBILITIES

Implementation of accounts – process and project management
Manage client relationship. Telephonic contact with each customer allocated to their base every month.
Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform Monthly billing and financial reporting to customers (if needed)
General administrative duties
Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
Must be able to assist with ClientZone queries and training where needed
Ensure required monthly targets are met / Meeting sales quotas.
Initiating sales with potential customers over the phone.
Asking questions to engage customers and keep the conversation going.
Listening to the customers’ needs to generate repeat sales.
Gathering and documenting customer information, payment methods, feedback on service offerings by DSV
Keeping up to date on all DSV offerings and informing customers of new service offerings.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time