ABOUT US:

We are a fast-growing dental practice specializing in premium smile design and veneers. Our mission is to help patients achieve the smile of their dreams through world-class service, state-of-the-art technology, and expert dental care. We are now expanding our call center team to connect with more clients and guide them through their smile transformation journey.

POSITION OVERVIEW:

As a Sales Associate in our call center, you will be the first point of contact for potential veneer patients. Your role is to engage warm leads, educate them about our services, and guide them through the consultation booking process. This is a high-energy, target-driven position with a strong emphasis on relationship building, active listening, and persuasive communication.

REQUIREMENTS:

• Previous experience in sales, call center, or customer service (dental or medical field experience is a plus).
• Strong communication and persuasive skills.
• Comfortable working with performance targets and KPIs.
• Ability to handle high call volumes and manage follow-ups effectively.
• Positive, energetic attitude with a passion for helping people.
• Basic computer and CRM skills.

• Handle inbound and outbound calls to prospective patients interested in veneers.
• Follow up with warm leads from marketing campaigns, online inquiries, and social media ads.
• Educate potential patients on the veneer process, benefits, and financing options.
• Schedule consultations and ensure a smooth handoff to our in-office team.
• Consistently meet and exceed sales and booking targets.
• Maintain accurate records of interactions and follow-ups in the CRM system.
• Provide exceptional customer service, ensuring a positive patient experience from the first call.