JOB DESCRIPTION:

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking and staying current with trends in the industry.

QUALIFICATIONS:

Ability to work a flexible schedule including SATURDAY’s
Ability to Lift 30kg
Friendly and helpful attitude toward customers.
Excellent communication skills.
High School graduation or equivalent.
Willingness to learn.
Good mathematical skills.
Prior retail experience beneficial.
Creative abilities for making attractive in-store displays.
Willingness to continually develop professional skills and knowledge base.
Ability to work cooperatively in a team atmosphere.

Assist customers in locating merchandising in store, on homehardware.ca, as well as processing special orders.
Ensure customers are greeted within 30 seconds of entering the store or your department.
Determine customer’s needs by asking open-ended questions.
Communicate product knowledge to the customer as appropriate.
Assist customers with finding all items needed to complete their project.
Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behaviour to management in order to have the situation corrected.