POSITION SUMMARY

Nespresso is hiring Coffee Specialists for its Nespresso Al Jimi Mall Boutique in Al Ain, who will Act as an Ambassador for the Nespresso brand in the Boutique, continually improving the experience of each customer to positively contribute to the Boutique’s Performance in terms of Customer Satisfaction & Loyalty, and Business Results.

CUSTOMER EXPERIENCE - BRAND AMBASSADOR:

• Acts as an enthusiastic ambassador for Nespresso.
• Welcomes the Boutique clientele and identify their needs.
• Achieves high customer satisfaction through personalized and professional communication.
• Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
• Always maintains a customer centric approach during the interaction with her/his clients.

COFFEE EXPERTISE AND EXPERIENCE

• Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.
• Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.
• Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
• Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.

Please refer the Job description for details