Sales Associate / Customer Service Representative at Drybar Shops

Bronxville, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Growth, Operational Excellence, Client Satisfaction, KPI Management, Labor Cost Management, Retail Performance Tracking, Upselling, Marketing Execution, Social Media, Team Development, Coaching, Mentorship, Inventory Monitoring, Payroll Management, Data Reporting, Multi-tasking

Industry

Retail

Description

Overview Receptionist / Bartender– Drybar Department: Sales Operations | Reports To: Shop Manager / General Manager Position Summary The Receptionist role is a full-time position that plays a critical leadership role in drivingDrybar shop revenue growth, operational excellence, and client satisfaction. This role combinesoperational oversight with stylist education, marketing execution, and team development toensure the Drybar brand experience is delivered consistently.The Assistant Manager works closely with the Shop Manager to manage KPIs, optimizeappointments to maximize revenue, and elevate both client and team success. The person inthis role will need strong communication skills, both in directing teams of Stylists and providingreporting metrics to senior management. The position offers a pathway to Shop Manageropportunities or continued Education specialization. Key ResponsibilitiesPerformance & Revenue GrowthUnder the direction of the Shop Manager;● Manage and analyze key performance indicators to drive sales and ensure operationalexcellence.● Schedule appointments to maximize revenue while managing labor costs.● Lead product launches, retail performance tracking, and upselling initiatives.● Support membership growth, retention, and client package sales. Marketing & Brand Growth● Plan, execute, and evaluate the performance of marketing initiatives, including socialmedia, community outreach with local non-profit and businesses, and in-shop events.● Build brand presence through partnerships, school demos, and recruitment events.● Represent the Drybar brand with consistency, enthusiasm, and professionalism. Stylist Education & Development● Train, coach, and develop stylists and bartenders to enhance service quality and productknowledge.● Conduct interview auditions, new hire training, and ongoing education via DrybarUniversity.● Provide in-the-moment coaching to improve technique, timing, and upselling.● Foster team engagement and a high-performance culture through recognition andmentorship. Operational LeadershipSupport the Shop Manager and Area Manager in all aspects of leading the Shop. This includesbut is not limited to the following:● Serve as Manager-on-Duty in the Shop Manager’s absence.● Ensure compliance with policies, safety standards, and service protocols.● Maintain shop organization, cleanliness, and operational flow.● Monitor inventory and oversee ordering processes.● Support payroll management and staffing budgets. Success in This Role● Consistently meets or exceeds KPIs across revenue, membership, and retail sales.● Motivate and train a team of Stylists to consistently deliver client service at or aboveDrybar standards.● Builds shop visibility and client loyalty through effective marketing and communityengagement.● Creates a seamless, high-quality client experience that drives repeat business.Other tasks as assigned by your Supervisor based on business needs. Key Skillset Required● Self-motivated with a preference for seeking and accepting challenging assignments. ● Ability to work in a fast-paced, entrepreneurial environment where day-to-day prioritieschange based on business needs.● Strong communication skills, written and oral, to engage with diverse employee andmanagement personalities.● Comfortable leading diverse groups of individual contributors and receiving/providingdirect feedback from/to staff.● Able to summarize data and provide reports to senior management.● 2 to 3 years of experience working in a hair salon or similar environment.● Familiarity with the software used (including Booker and Canva) is a plus.● Willingness to go above and beyond in delivering success for the Shop. -a strong multi tasker-people person/extroverted-Solution oriented -Sales driven-People driven Compensation● Competitive hourly wage plus tips and commissions from any service delivered.● Company-sponsored health insurance plan.● Paid Time Off , vacation and sick●Free monthly services●Membership sales bonus●Flexible Hours●Discounts on all retail products●Clear career path to grow as a professional●Ongoing training Legal Disclaimer ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.

Responsibilities

This leadership role drives shop revenue, operational excellence, and client satisfaction by managing KPIs, optimizing appointments, and executing marketing initiatives. Key duties include training and coaching stylists, serving as Manager-on-Duty when required, and ensuring consistent brand experience delivery.