Full job descriptionWHY JOIN ALO?

Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Area of ​​responsibility

The Sales Associate works to achieve the store's sales targets by setting the standard for ALO experiences and the brand mission, and by providing each guest with an authentic, organic experience of excellence through genuine connections, product training, and sharing knowledge about our community and culture. This individual is an expert in all aspects of product knowledge, including features, benefits, materials, uses, design, and care. The Sales Associate enjoys working as part of a team and values ​​a culture of feedback and excellence.

Key areas of responsibility

• Positively influences the business and the store environment by aligning itself with the store's management and the company's objectives.
• Drives sales targets forward and exceeds them by leading ALO initiatives while simultaneously optimizing productivity and efficiency.
• It fosters customer loyalty and creates a friendly and shopping-friendly environment.
• Continue to build customer relationships with our customers every day
• Analyze reports in collaboration with the leadership team to develop strategies and achieve results; support the implementation of action plans that focus on shortcomings and highlight growth opportunities.
• Ensure effective coverage of the sales floor by developing staffing solutions and leading sales initiatives throughout the store, as needed.
• Knowledge of business objectives, corporate communications, initiatives, new product launches, and all other information required by the store's management team; training in customer-oriented initiatives on the sales floor.
• Confidently present all facets of the ALO business model (retail, yoga, café) by incorporating personal experience and knowledge of all aspects and details.
• Utilize the company's tools, incentives, and strategies to support the achievement of branch goals.
• Resolve customer inquiries quickly and effectively to ensure customer satisfaction.
• Inform guests and employees about our products, our community, and our culture.
• Understanding and adhering to the daily schedule, which prioritizes the best business strategy, in collaboration with branch management.
• Support in processing deliveries and ensuring product flow, including but not limited to the placement of visual merchandising and daily replenishment.
• Ensuring that all front-of-house and back-of-house operations are carried out in accordance with the company's guidelines and procedures.
• Support for other areas of the business, including sales and cashier, as needed

Qualifications of the sales representative

• Professional experience in a customer-oriented sales environment is preferred.
• A passion for customer service and delivering exceptional experiences
• Self-motivated with the desire to achieve results and to excel individually and as part of a team.
• It fosters genuine connections through empathy, compassion, integrity, and building trusting relationships.
• Identification with and implementation of ALO's guiding principles
• Ability to lift, push, carry or otherwise move up to 50 pounds (22.7 kg).
• Ability to lift, bend, kneel, climb, crawl and/or turn, as well as to safely ascend and descend a ladder.
• Ability to stand and move around throughout the entire shift
• Proof of a valid residence and work permit
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