Sales Associate i at MONKEYSPORTS INC

Allen, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Relationship Building, CRM, Product Knowledge, Multitasking, Attention To Detail, Outbound Sales, Online Sales, Lead Conversion, Upselling, Cross-Selling, Team Support, Campaign Execution, Inventory Management

Industry

Sporting Goods

Description

Description Company Introduction At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences. Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals. If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact. Job Summary The Sales Representative I is responsible for executing outbound and online sales activities within one MonkeySports product category (e.g., hockey, goalie, baseball/softball, or lacrosse). This role focuses on lead conversion, customer engagement, and supporting corporate sales initiatives while developing subject matter expertise in a defined product area. This position is for a Hockey Category Sales Representative. Requirements Essential Job Functions Outbound & Online Sales Execution Conduct outbound outreach to prospective and existing customers via phone, email, SMS, and chat. Convert inbound and outbound leads into successful sales opportunities. Support online sales functions, including customer inquiries, product recommendations, and order assistance. Maximize sales potential by upselling, cross-selling, and recommending complementary products. Assist in moving aged inventory as directed by Sales leadership. Customer Engagement & Relationship Building Deliver a professional and positive customer experience during all interactions. Develop and maintain strong relationships with assigned accounts and prospects. Provide timely and accurate information about products, pricing, promotions, and availability. Escalate complex issues or high-value opportunities to the Sales Supervisor. Campaign & Team Support Execute campaigns and promotions assigned by Sales leadership. Follow established scripts, playbooks, and outreach strategies. Support teammates by sharing customer insights and best practices. Participate in team meetings, training sessions, and performance reviews. Reporting & Process Adherence Accurately document all sales activity and customer interactions in the company CRM system. Meet or exceed daily, weekly, and monthly sales activity and revenue targets. Adhere to company policies, procedures, and ethical sales standards. Provide feedback on customer responses, product trends, and sales opportunities to the Sales Supervisor. Additional Responsibilities and Requirements Support category-specific promotional initiatives. Maintain knowledge of core MonkeySports products and current inventory. Participate in continuous product training and CRM skill development. Qualifications, Education, and Experience 1–2 years of customer service, retail, or inside sales experience preferred. Strong verbal and written communication skills. Ability to build rapport quickly and professionally. Familiarity with CRM systems preferred. Interest in sporting goods and product knowledge in one category preferred. Cognitive and Physical Demands Ability to meet high call, email, and outreach volumes daily. Strong multitasking skills with the ability to manage multiple leads and opportunities at once. Attention to detail in documenting customer interactions and processing orders. Working Conditions Primary work location: MonkeySports HQ – Allen, TX. Standard 40-hour workweek, with occasional extended hours during peak sales periods. Office-based role with heavy computer/CRM use and frequent communication with customers. Benefits Medical Dental Vision Paid Time Off 401k with Employer Match Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance Employee discounts Other We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening. The statements contained in this job description reflect general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.

Responsibilities

The Sales Associate I is responsible for executing outbound and online sales activities within the hockey product category, focusing on lead conversion and customer engagement. This role also involves supporting corporate sales initiatives and developing expertise in the product area.