Sales Associate II at MONKEYSPORTS INC

Allen, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Engagement, Relationship Building, Communication, Organization, Product Knowledge, CRM Systems, Multitasking, Attention To Detail, Outbound Sales, Online Sales, Upselling, Cross-Selling, Team Support, Reporting, Process Adherence

Industry

Sporting Goods

Description

Description Company Introduction At MonkeySports, we are passionate about sports and understand the importance of helping athletes of all skill levels excel in their game. Whether you’re a hockey player, lacrosse enthusiast, baseball fanatic or an all-around sports lover, MonkeySports sets out to inspire and empower athletes through access to high-quality sports equipment, expert knowledge, and exceptional experiences. Joining MonkeySports means joining a company that values your expertise, enthusiasm, and dedication. Whether you’re on the sale floor, assisting with inventory, providing exceptional customer service, or coaching your team, your contribution will play a vital role in helping athletes of all ages and skill levels to achieve their goals. If you’re driven, team-focused, and passionate about sports, we invite you to apply to be a part of the MonkeySports Team. Discover a fulfilling career where your love of sports and expertise can make an impact. Job Summary The Sales Representative II is responsible for driving outbound and online sales across MonkeySports products, with a primary focus on their specialty category (e.g., hockey, goalie, baseball/softball, or lacrosse) while beginning to learn and assist with sales in additional categories. This role takes ownership of customer orders and meetings in their core category and supports more complex, multi-item, or multi-category opportunities as they develop. This is a mid-level sales role with increased responsibility for revenue generation, product knowledge, and customer relationship management. Requirements Essential Job Functions Outbound & Online Sales Execution Conduct outreach to new and existing customers via phone, email, SMS, and chat. Take customer orders and meetings primarily within their specialty category, including quoting, sizing, and product selection. Convert inbound and outbound leads into successful sales opportunities. Begin to learn and assist with sales in other MonkeySports categories, supporting multi-category orders and cross-selling when appropriate. Maximize revenue through upselling, cross-selling, and recommending complementary products. Assist in moving aged or promotional inventory as directed by Sales leadership. Customer Engagement & Relationship Building Develop and maintain strong relationships with repeat and higher-value customers in their specialty category. Provide accurate and detailed information on products, pricing, promotions, and availability. Support more complex orders and assist customers with multi-item or multi-category needs. Escalate large-scale, custom, or highly complex opportunities to the Sales Supervisor or Sales Manager as appropriate. Campaign & Team Support Execute campaigns and promotions assigned by Sales leadership within their category and, as needed, across other categories. Follow established scripts, playbooks, and outreach strategies while adapting them to customer needs. Share customer insights, trends, and feedback with the sales team. Participate in team meetings, training sessions, and performance reviews. Reporting & Process Adherence Accurately document all sales activity, quotes, orders, and customer interactions in the company CRM system. Meet or exceed weekly and monthly sales activity and revenue targets. Adhere to company policies, procedures, and ethical sales standards. Provide feedback on customer responses, product trends, and sales opportunities to the Sales Supervisor. Additional Responsibilities and Requirements Support advanced outreach programs and targeted contact lists within and beyond their primary category. Track and manage follow-up schedules for open quotes and opportunities. Coordinate with Sales Admin to ensure accurate order processing and timely fulfillment. Participate in product knowledge training for additional categories. Qualifications, Education, and Experience 1+ year inside sales or customer engagement experience required. Demonstrated expertise in at least one MonkeySports product category. Willingness and ability to learn and assist with sales in additional categories. Familiarity with CRM systems (HubSpot, Salesforce, or equivalent) preferred. Strong communication, relationship-building, and organizational skills. Cognitive and Physical Demands Ability to meet high call, email, and outreach volumes daily. Strong multitasking skills with the ability to manage multiple leads and opportunities at once. Attention to detail in documenting customer interactions and processing orders. Working Conditions Primary work location: MonkeySports HQ – Allen, TX. Standard 40-hour workweek, with occasional extended hours during peak sales periods. Office-based role with heavy computer/CRM use and frequent communication with customers. Benefits Medical Dental Vision Paid Time Off 401k with Employer Match Life, Accident, Disability, FSA, Critical Illness, Identity Theft Coverage, Pet Insurance Employee discounts Other We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test and background screening. The statements contained in this job description reflect general details necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.

Responsibilities

The Sales Associate II is responsible for driving outbound and online sales across MonkeySports products, focusing on their specialty category while assisting with additional categories. This role involves customer engagement, relationship building, and supporting complex sales opportunities.