Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe.
From adorable soft toys to iconic collectables, Jellycat has become one of our most beloved brands within the Toys department. As a Sales Associate dedicated to Jellycat, you’ll bring energy, warmth, and product knowledge to create playful, memorable experiences for our customers of all ages. You’ll enjoy a package that includes a salary of £27,450 + team bonus, as well as access to our renowned Harrods benefits, including generous discounts across our store and restaurants.
Please note, this is a fixed term contract, ending in February 2026.

ABOUT US

Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. The environment sets Harrods apart, the personal attention we lavish on every customer, and our people’s unrivalled product knowledge and passion for exemplary service, all helps put our retail team into a league of their own, allowing them to be themselves through passion, expertise and creativity.

As a Sales Associate for Jellycat, you will be the expert on one of our most in-demand toy brands. From classic bunnies to seasonal favourites and limited editions, you’ll delight customers by guiding them through our collection and helping them choose the perfect Jellycat companion.
Your role will be to combine the “Art of Selling” with genuine enthusiasm for the brand, ensuring every interaction feels personal and memorable. You’ll also take ownership of the Jellycat space, maintaining high visual merchandising standards, ensuring shelves are well-stocked, and keeping displays playful, inviting and in line with brand expectations.

You will:

• Deliver outstanding customer service and tailored advice on the Jellycat range
• Meet and exceed daily sales targets through proactive selling and upselling opportunities
• Take ownership of visual presentation, ensuring Jellycat displays are engaging and always shop-ready
• Champion the Harrods Rewards scheme, encouraging customer loyalty
• Handle stock replenishment, till transactions, and customer queries with efficiency and professionalism
• Support with customer feedback initiatives to continually improve the service and experience in Toys