Position: Sales Associate – Kensington
Ridley’s Cycle opened in 1945 following Harold Ridley’s return from WWII and has been family-owned and operated ever since. Ridley’s Cycle’s mission is to serve every type of rider in all our communities while offering the same kind of atmosphere Harold provided.
Ridley’s Cycle is seeking a motivated individual who is looking for a full-time Sales Associate role at our Okotoks location. This candidate would demonstrate characteristics like self-motivation, strong interpersonal skills, and excellent written and verbal communication skills.

DESCRIPTION

The Part-time Salesperson is on the front lines, assisting our customers in finding the products that best fit their riding needs. You are the customer’s guide on all things bikes, making great recommendations, fostering great relationships, and supporting your customers in their bike journey.

SKILLS AND QUALIFICATIONS

· Experience in the bicycle industry
· Expert bike knowledge - acquired through commitment to training
· Excellent organizational and time management skills
· Exceptional interpersonal skills, Ability to cultivate customer relationships
· Strong written and verbal communication
· Proficient POS (Ascend), vendor B2B sites and email tools
· Coachable

1. Meet and exceed sales targets on bikes, accessories, clothing and parts
2. Maintain and exceed an NPS score of 85 or higher
3. Meet all performance KPIs, including $/HR, Add Ons, and email capture rate
4. Engaging, guiding and assisting customers in a friendly, efficient manner
5. Maintain store presentation and cleanliness
6. Complete daily merchandising and restocking, ensure all products are represented on the sales floor
7. Follow up on customer Quotes and Leads
8. Assist in completing daily store maintenance checklist
9. Understand stocking needs and make suggestions where applicable
10. Ensure all products are accurately tagged, including formatting, price, description, etc.
11. Understand the community you are working in and help the Store manager and community relations to brainstorm and execute local events to drive brand awareness.
12. Help to prep Sales events by displaying sales items and display of POP
13. Participate in the completion of collecting transfers
14. Participate in daily huddles and debriefs