ABOUT US

At Textile Apparel, we’re committed to ethical fashion and real customer service — the kind that builds relationships, not just transactions. If you love thoughtful client interactions and working in a beautiful, values-driven retail space, we’d love to hear from you.

JOB SUMMARY

As a Keyholder, you’ll play a leadership role in daily operations. You’ll support the sales team, open and close the store, and ensure every customer experience reflects our high standards of service, ethics, and professionalism.

QUALIFICATIONS

• Excellent communication and customer service skills
• Proven sales ability in a customer-focused retail environment. This doesn’t mean ringing people through a til. It means building relationships with customers so they ask for you when they return
• Retail keyholder or supervisory experience preferred
• Knowledge of apparel, textiles, or fashion is an asset
• High level of integrity, discretion, and accountability
• Comfortable working both independently and as part of a team

• Provide genuine, attentive service that builds long-term client relationships
• Maintain expert-level product and brand knowledge
• Open and close the store, following all security and operational protocols
• Serve as Manager on Duty when leadership is off-site
• Support sales goals and in-store event execution
• Help train and guide team members when needed
• Keep the sales floor, stockroom, and common areas clean and organized
• Receive and organize inventory; maintain stock levels on the floor
• Assist with special projects as required